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delivering responsive, innovative IT to the University of Oxford

About IT Services

IT Services was created on 1 August 2012 through a merger of the three central IT departments – Oxford University Computing Services (OUCS), Business Services and Projects (BSP) and ICT Support Team (ICTST). We envisage it will take at least a year before the process of integrating the three central IT departments is fully achieved. We ask that you bear with us during this transition, which will include the creation of a consolidated IT Services website and a single Helpdesk.

We are committed to carrying forward the best of the values of these three departments in a new, dynamic IT Services which is dedicated to supporting the University of Oxford in its mission as a world-leading research and teaching university.

In order to achieve this, IT Services will:

  • be responsive to the University's diverse requirements
  • provide leadership and partnership to promote effective use and development of IT across the collegiate University
  • be a key enabler for strategic change in the University
  • provide high-quality, robust and secure day-to-day services, while innovating and anticipating the needs of tomorrow
  • develop IT skills through teaching, training and support

For more information, please read IT Services information card September 2012 (515kb)

What we do

IT Services provides:

  • network connections and internet access for users throughout the University, including wireless coverage for departments and public areas owned by the University
  • desktop IT support within University Administration and Services (UAS) and the Bodleian Libraries
  • support and development of core University administration systems in partnership with UAS departments
  • technical support: online, by telephone and in person via our Helpdesks
  • services to support teaching, learning and research, including technological support for researchers, costing systems, assistance with funding applications and data organisation
  • comprehensive training and advice for staff and students
  • support, advice, consultancy and partnership working with Oxford's distributed IT Support Staff to enable joined up delivery of IT services to all members of the University
  • professional services and consultancy to assist the University in its use and development of IT systems
  • two data centres and back-up services to ensure resilience for the University’s data
  • innovation and research to discover how new and existing technology can be applied usefully in the University