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Organisation Structure

High level overview of IT Services organisation structure

Professor Anne Trefethen – Chief Information Officer

Photo Anne Trefethen

Anne Trefethen was appointed to the new post of Chief Information Officer on 1 March 2012. Prior to this, she was Director of the Oxford e-Research Centre.

Anne reports to the Registrar and liaises closely with partners across the University including the academic divisions, UAS and ASUC, and the Conference of Colleges.

Before coming to Oxford in 2005, Anne was a Director of the UK e-Science Core Programme and, prior to this; she worked at NAG (Numerical Algorithms Group) in both management and technical roles. She has spent ten years in the US at Thinking Machines Corp and at the Theory Centre, Cornell University, in leadership roles.

She is a fellow of St Cross College.

Dr Stuart Lee – Deputy CIO

Photo Stuart Lee

Stuart Lee is one of the two Deputy CIOs. Under his remit are the Infrastructure, Academic IT, and the Customer Services Group, and he also has responsibility for the Communications Team. He has been at Oxford for 22 years, starting his work in e-Learning, then setting up the Learning and Technologies Group in 2001. From October 2005, Stuart was Director of Computing Systems and Services and in August 2012 he was appointed Deputy CIO of the new IT Services.

Stuart did his first degree in English and Economics (Keele), then his MA and PHD in Medieval English literature at King's College, London. His first job was at the Computers in Teaching Initiative Centre for 'Textual Studies' hosted at Oxford in the nineties. He was also editor of the original HUMBUL humanities computing bulletin board.

Stuart is the University's Reader in e-Learning and Digital Libraries, and has published books on digital imaging, electronic collection development, medieval literature, and J. R. R. Tolkien.

He is a member of the English Faculty, and of Merton College.

Dr Darrell Sturley – Deputy CIO

Photo Darrell Sturley

Darrell is one of the two Deputy CIOs. He is responsible for Programme and Project Delivery, the Project and Service Management Office, Software Solutions, and Administrative IT Services. He has been working for the University since 2011 and was appointed Deputy CIO of the new IT Services in August 2012. He is also leading the IT Services’ change programme to produce one central, integrated IT department.

Darrell started his IT career in 1979 as a Programmer/Analyst with the Metropolitan Police. After gaining a BSc in Maths & Physics, MSc in Meteorology and PhD he spent two years as a Postdoctoral Researcher at Dalhousie University in Canada developing numerical models to support an ocean productivity programme. Returning to the UK in 1992 he spent 16 years working for the Environment Agency in a variety of roles culminating with Programme Director for a major organisational change programme to transform the delivery of IT.

He then spent three years as an independent consultant supporting Welsh Water and Cardiff University in areas such as IT strategy, business planning, cost rationalisation and IT organisational design.

Jeffrey Thomas – Director of Administrative IT Services

Photo Jeffrey Thomas

The Administrative IT Services Group provides IT services to administration departments within the University, including Support Centres for HR, Finance, Student Administration, Development and Alumni, and Research Services.

Jeffrey is responsible for the management of resources providing support for existing business systems, comprising specialist helpdesks, access management and second-line support. Increasingly, support for systems sponsored by the major the UAS business areas is concentrated in Support Centres, comprising both business and IT support elements in a single group. These are led by a Head of Support Centre, with a dual reporting line to the relevant UAS department, and to IT Services.

Jeffrey also manages a central Support Centre, which supports cross-departmental services (e.g. BI, BizTalk), as well as emerging and legacy systems. As part of his role he maintains relationships with suppliers of key systems, such as Oracle, CoreHR, Blackbaud and Unit 4.

Jeffrey has over 15 years of experience in the provision and support of Finance & HR systems in various public and commercial organisations. The last seven years he has worked for the University in support roles and support management functions.

Jeffery holds an ITIL ‘Expert’ qualification (v3), and is a member of the IT Service Management Forum Membership (itSMF), UK Oracle User Group (Education & Research), and the Higher Education Group (HEUG) - elected to HE e-business suite Product Advisory Group 2012-14.

Dr Shirin Tahzib – Director of Software Solutions

Photo Shirin Tahzib

The Software Solutions Group provides a set of services to identify, analyse, scope, procure, design, build/configure, test and deploy software and applications.

Shirin is responsible for the delivery and subsequent enhancement of University's enterprise software applications which include specification, design, development, implementation and 3rd level support of software packages, bespoke solutions and web applications in line with University’s software, data and interfacing architecture standards. She started this role in October 2012 and has been working for the University since September 2011.

Immediately prior to joining us, Shirin was the Global System Development director at the Transport and Logistics company TNT, where she introduced Service Oriented Architecture and "agile" methodology for developing TNT's global Operational, Finance, Sales and Customer Service IT Systems. Prior to joining TNT she worked at National Grid with responsibility for delivery of IT services to all the Corporate functions, Shared Services and 15 subsidiary companies of National Grid. Before that Shirin was the CIO of Crown Castle International for four years prior to the company’s acquisition by National Grid. She has more than ten years of global experience, having delivered IT projects and services with very large multi-national teams in dispersed location around the world. In addition, she has over 15 years of IT experience with several software consultancy firms including IBM. She has also held a university senior lecturer position for four years.

Ian Wild - Director of Programme & Project Delivery

Ian Wild

The Programme and Project Delivery Group manages the major programmes and projects that deliver large-scale IT-enabled change, new or enhanced IT support services, and infrastructure

Ian is responsible for the direction and management of the Programme & Project Delivery Group (P&PDG), reporting to Darrell Sturley. He also has oversight of the UAS Development Programme, a major portfolio of business change programmes, now in its third year.

Ian joined the University in 2008 as Director  of Finance, Planning, and Administration, BSP and was seconded as HRIS Programme Manager in January 2011. He started his IT career in the mid eighties in systems development before moving to project and programme delivery roles in finance and publishing origanisations. Ian holds a degree in Engineering from Cambridge University and an MBA from Henley Business School.

Melissa Highton – Director of Academic IT Services (Learning and Teaching)

Photo Melissa Highton

The Academic IT Services Group proactively supports and develops IT services to facilitate learning, teaching, and research, and the overall digital experience of students and academics within Oxford.

Melissa  is responsible for developing use of technology in learning and teaching across the University.  The two co-Directors of Academic IT are responsible for maintaining Oxford's world-class reputation in the areas of IT support for learning, teaching and research and for leading and managing the understanding and investigation of all aspects of the digital experience of students and academics.  Melissa works closely with Sebastian Rahtz, the other co-Director, to ensure a coherent and unified service in Academic IT which meets the needs of lecturers and researchers in furthering the strategic academic, research, learning and teaching goals of the University.

Melissa was previously Head of the Learning Technologies Group in OUCS. She is a fellow of the Higher Education Academy and associate of the Centre for Research into Assistive Learning Technologies.  Before coming to Oxford, Melissa worked for the University of Leeds, Royal Holloway University of London and Edinburgh Napier University.

She is a fellow of Kellogg College.

Sebastian Rahtz - Director of Academic IT Services (Research)

Photo Sebastian Rahtz

The Academic IT Services Group proactively supports and develops IT services to facilitate learning, teaching, and research, and the overall digital experience of students and academics within Oxford.

Sebastian is responsible, with the other Director of Academic IT Services (Melissa Highton), for leading and managing the understanding and investigation of all aspects of the digital experience of students and academics in the areas of IT support for learning, teaching and research. He also takes particular responsibility for research facilitation and support and for working with the CIO on Information and Open Data architecture for the department.

Sebastian is an information specialist and digital humanist. He has been closely associated for the last decade with the Text Encoding Initiative as a member of its Technical Council, architect of its revised metaschema system, and author of a library of XSL transforms. Since 2008 he has been part of the team developing CLAROS ("the world of ancient art on the semantic web") at Oxford, for which he leads the Metamorphoses sub-project to manage its place and name linking. He led the successful bids to JISC for OSS Watch and Erewhon (Mobile Oxford), and he is a bigot for open source, XML, TEI, XSL and (latterly) RDF and linked data.

Sebastian has a degree in Classics and Modern Greek from Oxford and an MA in Archaeology from London.  He worked as a field archaeologist, was a computer science lecturer at Southampton University. He has  co-authored two books on TeX, has edited several sets of conference proceedings, written many articles, is the author of  a slew of TeX- and TEI-related software, has presented at many archaeological computing, TeX and XML conferences, and taught practical courses around the world. He has been working at Oxford University since 1999.

John Ireland – Director of Customer Services

Photo John Ireland

The Customer Services Group runs the front-line support services offered to all members of the University; provides managed desktop services; and offers dedicated and advanced support for key partners such as ITSS.

John was appointed Director of Customer Services in October 2012 and will take up this role fully on 1 February 2013. The Customer Services Group comprises teams within IT Services whose focus is on enabling and enhancing the use of IT services by supporting our users and working with our partners. This provision includes the central Helpdesk; managed desktop computing for UAS and the Bodleian Libraries; and engagement with colleagues in teaching, research, administration, and IT throughout the University.

John started his Oxford IT career at Jesus College, where he spent ten years managing the planning, delivery, and support of IT through a period of substantial growth and increasing recognition of the importance of IT in academic pursuits. In 2009 he moved into central IT, becoming the Systems Development and Support Section Manager, responsible for a number of critical infrastructure services such as Single Sign-On, mail lists, and hosting of services like WebLearn and the Request Tracker tool used for the Helpdesk.

Throughout his time at Oxford he has maintained a strong desire to “get out there” and work with colleagues throughout the University. He has served within ITSSG and ICTF, chaired the College IT Officers’ Forum, worked on a range of inter-departmental projects, and is a regular presenter at the ICTF Summer Conference.

Dr Michael Fraser – Director of Infrastructure Services

Photo Mike Fraser

The Infrastructure Group provides the core infrastructure systems and services upon which the IT service portfolio offered and developed by the department will be hosted. It also takes a leading part in the technical architecture design.

Michael is responsible for the Infrastructure Services group in IT Services.

Infrastructure Services brings together groups managing a range of services and underpinning infrastructure critical for supporting education, research and associated administration within the University. The group includes teams responsible for networks and telecommunications, data centres, business systems platforms, identity and access management, physical and virtual hosting infrastructure, a range of shared services (e.g. Nexus, HFS, private cloud), and professional services provided by NSMS.

Michael joined the University in 1995 and has led a number of grant-funded projects, directed a research-support service, and more recently, was head of the Infrastructure Systems and Support Group in the Computing Services. He took up the post of Director of Infrastructure Services on 1 Feb 2013. He has a PhD in theology from the University of Durham.

Dr Andrew Hynes – Director of Project & Service Management

Photo Andrew Hynes

Andrew is responsible for the Portfolio Office (PO), Service Management Office (SMO), Testing Team and Information Manager in IT Services. These groups offer services to help staff deliver effective projects, programmes and services.

Andrew moved into IT from a computational biology background having completed a BSc and PHD in Biochemistry and then postdoctoral research into Spina Bifida. An interest in database design during his postdoctoral work led to software development, project management and IT management roles in the Biotechnology industry. Prior to taking on his current role Andrew was Director of ICTST, one of the founder departments of IT Services.

Professor Paul Jeffreys – Director of IT Risk Management

Photo Professor Paul Jeffreys

The Information Security and Risk Management Group has accountability and responsibility for information security, IT risk management and an IT risk framework, compliance and security of IT systems, and business continuity and disaster recovery planning for IT Services.

Paul is a professor of computing at Oxford University and a fellow of the Oxford e-Research Centre. He is a Professorial Fellow at Keble College, a member of Keble’s Governing Body, IT Fellow,  and teaches physics. Paul holds a BSc in Physics, and a PhD in Particle Physics.

His previous positions within the University include Director of IT, Director of Oxford University's Computer Services, Director of the Oxford e-Science Centre and founding Director of the Oxford e-Research Centre a research unit within the Maths and Physical Sciences and Life Sciences Division of Oxford University. He was also Co-Director of the e-Horizons Project within the Oxford Martin 21st School.

Before joining Oxford University Paul was Director of the Central Laboratories Research Council's e-Science Centre and Head of the Particle Physics Department's Computing and Resource Management Division at the Rutherford Appleton Laboratory. Earlier, he was an experimental particle physicist working at the European accelerator centre, CERN, in Switzerland. Previously his research interests were in the broad field of particle physics, but they are now focused in managing research data and security of information.

Paul is a Trustee and Non-Executive Director of JISC.

Dr Mark Hylton - Senior Administrator

Mark Hylton

Alongside assisting the Senior Management Team with the development of future strategic and business plans, Mark is responsible for the day-to-day administration of IT Services. Duties include personnel management, financial management, procurement and the administration of the department’s buildings and facilities. He ensures that departmental procedures conform to relevant University statutes, regulations, policies and procedures. In performing these duties Mark is supported by the personnel, finance and estates managers.

Mark joined IT Services in December 2012. Previously he spent four and a half years with the Oxford e-Research Centre as Centre Administrator and Research Facilitator working across the University supporting collaborative projects around innovative IT and research computing from Astrophysics to Zoology. He was instrumental in supporting the development of the Oxford Supercomputing Centre. Prior to joining Oxford Mark worked on research funding administration for the Engineering & Physical Sciences Research Council.

He gained an MSc from the International Centre for Studies in Creativity, in Buffalo, New York and consulted on projects in Liverpool and China with clients such as Trinity Mirror North West, Pilkington NSG and the Shanghai Development Corporation. Previous incarnations include computer scientist and research geologist with a BSc Joint Honours in Computer Science & Geology and a PhD in Jurassic micropalaeontology.