The Administrative IT Services Group provides IT services to administration departments within the University, including Support Centres for HR, Finance, Student Administration, Development and Alumni, and Research Services.
Jeffrey is responsible for the management of resources providing support for existing business systems, comprising specialist help desks, access management and second-line support. Support for systems sponsored by the major UAS business areas is concentrated in Support Centres, comprising both business and IT support elements in a single group. These are led by a Head of Support Centre, with a dual reporting line to the relevant UAS department, and to IT Services.
Jeffrey also manages a central Support Centre, which supports cross-departmental services (e.g. BI, BizTalk), as well as emerging and legacy systems. As part of his role he maintains relationships with suppliers of key systems, such as Oracle, CoreHR, Blackbaud and Unit 4.
Jeffrey has over 15 years of experience in the provision and support of Finance & HR systems in various public and commercial organisations. The last seven years he has worked for the University in support roles and support management functions.
Jeffery holds an ITIL ‘Expert’ qualification (v3), and is a member of the IT Service Management Forum Membership (itSMF), UK Oracle User Group (Education & Research), and the Higher Education Group (HEUG) - elected to HE e-business suite Product Advisory Group 2012-14.