delivering responsive, innovative IT across the University of Oxford

Search Google Appliance

Home >> About >> Organisation structure

Organisation structure

IT Services org chart

Dr Seán Duffy - Chief Information Officer

Dr Sean Duffy

Seán joined the University early in 2018 as Chief Information Officer reporting to the Pro-Vice Chancellor (Academic Resources and Information Systems), Professor Anne Trefethen.

Before arriving in Oxford, Seán was Director of IT Services at the University of Birmingham, where he led the development of IT since 2009. In this role Seán had overall responsibility for IT across the University - in support of academic research, teaching and learning, as well as core business systems. Recently he has been closely involved in significant business initiatives, including transformation of its HR, finance and payroll processes and systems.

Previously, Seán has held a number of IT posts in the manufacturing sector. He was responsible for business systems and global infrastructure in several of ICI's global businesses, in the UK, Canada and the Netherlands.

Dr Stuart Lee - Deputy CIO

Stuart Lee

Stuart Lee is the Deputy CIO for the University of Oxford's IT Services. He has particular responsibility for key operational functions within the Office of the CIO. He is a member of several senior University ICT committees, and attends the Russell Group IT Directors (RUGIT).

Stuart has been at Oxford since 1991 starting his work in e-learning, then setting up the Learning Technologies Group in 2001 of which he was Head. From October 2005 Stuart was Director of Computing Systems and Services and in 2012 was appointed Deputy CIO of the new IT Services.

Stuart has led major research projects in the fields of digitization and humanities computing, most notably as Director of the First World War Digital Archive project and the Great War Archive which started the idea of community collection initiatives, leading to the current Europeana project. In this field he has published two books (one on Digital Imaging and the other on Electronic Collection Development), and numerous articles and reports.

In 2008 Stuart was made the University of Oxford’s Reader in E-learning and Digital Libraries.

Stuart is a member of the University of Oxford’s English Faculty, and of Merton College. As an academic Stuart teaches Old English, war poetry and the fiction of J. R. R. Tolkien. Stuart received a University Teaching Award for Director of the First World War Digital Archive and Great War Archive Projects.

Denise Conway - Director of Academic IT (interim)

Denise Conway

The Director of Academic IT is responsible for developing Oxford's world-class reputation in IT support for learning, teaching and research and for leading and managing the understanding and investigation of all aspects of the digital experience of students and academics. Under Denise’s leadership, the Academic IT Group is responsible for running several key services: the University’s Virtual Learning Environment; work in open educational resources; advanced research computing (high-performance computing); research data services; and educational media (lecture capture and film production).

Denise has been at Oxford for 13 years, starting as a project manager within Management Information Services (MIS), transitioning to a programme manager within Business Services and Projects (BSP) and finally moving into senior management within IT Services following the delivery of the research costing and pricing system (X5) and the new Student System.

Dr Michael Fraser - Director of Infrastructure Services

Mike Fraser

Michael is responsible for the Infrastructure Services group in IT Services. The Group provides the infrastructure platforms on which many of the services offered by the department are hosted or managed. The group is also responsible for leading the design of technical architecture and associated roadmaps.

Infrastructure Services brings together groups managing a range of services and underpinning infrastructure critical for supporting education, research and associated administration within the University. The group includes teams responsible for networks and data centres; a range of hosting platforms, including physical and virtualised infrastucture; identity and access management; and a number of customer-focussed services such as Nexus, Chorus, HFS backup, and the private cloud service. The group is a delivery partner for multiple projects, with recent examples including migrating a data centre; upgrading business systems; and replacing University-wide communication platforms.

Michael joined the University in 1995, has been principal investigator on a number of grant-funded projects, directed a research-support service, and was head of the Infrastructure Systems and Services Group in the Computing Services. He has been Director of Infrastructure Services since 2013. He has a PhD in theology from the University of Durham and is a Supernumerary Fellow of Lady Margaret Hall.

John Ireland - Director of Customer Services

John Ireland

The Customer Services Group provides the main central IT support services for the University including the service desk; digital skills training; access to site-licensed or discounted software; and managed desktops for staff, training facilities, and public areas across University Administration & Services and the Gardens, Libraries & Museums. We provide fast-track/specialist support for IT colleagues elsewhere in the University, and facilitate coordination and leadership across the University’s devolved IT organisation. This includes partnerships with other service departments for support of the main business systems (Research, Student Systems, Finance, HR and Development) and divisional IT functions in Medical Sciences, Social Sciences, Humanities, and Gardens/Museums.

John moved into the role of Director, Customer Services in 2013 following a reorganisation of central University IT. He has significant experience of working in IT at Oxford, including 10 years at Jesus College and 4 years as Section Manager for the Systems Development and Support team. During this time John has been directly involved in developing the teams and systems needed to support the substantial growth in the use and importance of IT in University research and teaching.

Throughout his time at Oxford John has maintained a strong desire to “get out there” and work with colleagues throughout the University. He has served within ITSSG and ICTF, chaired the College IT Officers’ Forum, worked on a range of inter-departmental projects, and is a regular presenter at IT conferences and other events.

Dr Shirin Tahzib - Director of Software Solutions

Shirin Tahzib

The Software Solutions Group provides a set of services to identify, analyse, scope, procure, design, build/configure, test and deploy software and applications.

Shirin is responsible for the delivery and subsequent enhancement of the University's enterprise software applications which include specification, design, development, implementation and 3rd level support of software packages, bespoke solutions, and web and mobile applications in line with University’s software, data and interfacing architecture standards. She started this role in October 2012 and has been working for the University since September 2011.

Immediately prior to joining us, Shirin was the Global System Development Director at the transport and logistics company TNT, where she introduced Service Oriented Architecture and "agile" methodology for developing TNT's global operational, finance, sales and customer service IT systems. Prior to joining TNT she worked at National Grid with responsibility for delivery of IT services to all the corporate functions, shared services and 15 subsidiary companies of National Grid. Before that Shirin was the CIO of Crown Castle International for four years prior to the company’s acquisition by National Grid. She has more than ten years of global experience, having delivered IT projects and services with very large multi-national teams in dispersed locations around the world. In addition, she has over 15 years of IT experience with several software consultancy firms including IBM. She has also held a university senior lecturer position for four years.

Ian Wild - Director of Programme and Project Delivery

Ian Wild

The Programme and Project Delivery Group (PPDG) manages the major programmes and projects that deliver large-scale IT-enabled change.

Ian is responsible for the direction and management of the PPDG, reporting to the CIO. He also co-ordinates the planning of the IT Capital Plan.

Ian joined the University in 2008 as Director of Finance, Planning, and Administration, BSP, and was seconded as HRIS Programme Manager in January 2011. He started his IT career in the mid eighties in systems development before moving to project and programme delivery roles in finance and publishing origanisations. Ian holds a degree in Engineering from Cambridge University and an MBA from Henley Business School.

Senior Officers in the Office of the CIO

The group Directors are supported by Senior Officers in the Office of the CIO. These are:

  • Claire D'Mellow

    Head of Finance

    Claire D'Mellow

  • Mark Hylton

    Senior Administrator

    Dr Mark Hylton

  • Dave Smith

    Enterprise IT Architect

    Dave Smith

  • Philippa Days

    Director of Planning, Governance, and Assurance

    Philippa Days

  • Ian Teasdale

    Head of Business Relationship Management

    Ian Teasdale

  • James Smith

    Chief Information Security Officer

    James Smith