delivering responsive, innovative IT at the University of Oxford

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Organisation structure

Professor Anne Trefethen - Chief Information Officer

Professor Anne Trefethen

Anne Trefethen was appointed to the new post of Chief Information Officer in March 2012. Prior to this, she was Director of the Oxford e-Research Centre.
Anne reports to the Registrar and liaises closely with partners across the University including the academic divisions, UAS and ASUC, and the Conference of Colleges.
Before coming to Oxford in 2005, Anne was a Director of the UK e-Science Core Programme and, prior to this; she worked at NAG (Numerical Algorithms Group) in both management and technical roles. She has spent ten years in the US at Thinking Machines Corp and at the Theory Centre, Cornell University, in leadership roles.
She is a fellow of St Cross College.

Dr Stuart Lee - Deputy CIO

Dr Stuart Lee

Stuart Lee is one of two Deputy CIOs for the University of Oxford IT Services. Under his remit are the Project and Programmes, Academic IT, Customer Services Group, and the University’s IT Capital and Innovation plan.  He has previously overseen Infrastructure services also. He is a member of several senior University ICT committees.
Stuart has been at Oxford for 24 years, starting his work in e-learning, then setting up the Learning Technologies Group in 2001 of which he was Head.  From October 2005 Stuart was Director of Computing Systems and Services and in 2012 was appointed Deputy CIO of the new IT Services. 
Stuart has led major research projects in the fields of digitization and humanities computing, most notably as Director of the ‘First World War Digital Archive’ project and the ‘Great War Archive’ which started the idea of community collection initiatives, leading to the current Europeana project. In this field he has published two books (one on Digital Imaging and the other on Electronic Collection Development), and numerous articles and reports.
In 2008 Stuart was made the University of Oxford’s Reader in E-learning and Digital Libraries. 
Stuart is a member of the University of Oxford’s English Faculty, and of Merton College.  As an academic Stuart teaches Old English, war poetry and the fiction of J. R. R. Tolkien.  Stuart received a University Teaching Award for ‘Director of the First World War Digital Archive and Great War Archive Projects.’

Dr Darrell Sturley - Deputy CIO

Dr Darrell Sturley

Darrell is one of the two Deputy CIOs. He is responsible for Service Delivery and Operational Excellence, and he has line management accountability for Infrastructure Services, Software Solutions, and the Service Management Office. He has been working for the University since May 2011, and was appointed Deputy CIO of the new IT Services department in August 2012.
Darrell started his IT career in 1979 as a Programmer/Analyst with the Metropolitan Police. After gaining a BSc in Maths & Physics, MSc in Meteorology and PhD he spent two years as a Postdoctoral Researcher at Dalhousie University in Canada developing numerical models to support an ocean productivity programme. Returning to the UK in 1992 he spent 16 years working for the Environment Agency in a variety of scientific and IT roles culminating with Programme Director for a major organisational change programme to transform the delivery of IT.
He then spent three years as an independent consultant supporting Welsh Water and Cardiff University in areas such as IT strategy, business planning, cost rationalisation and IT organisational design.

Philippa Days - Director of Project & Service Management

Philippa Days

Philippa is responsible for the Portfolio Management Office (PMO), Service Management Office (SMO), Testing Team and Information Management Team. These groups offer expertise and best practice processes and tools to help staff deliver effective projects, programmes and services.

Philippa joined the University as PMO Manager in August 2011, moving from a similar role at the University of Warwick. Having started her IT career at Whitbread plc as a programmer, she progressed to team leader and project manager roles, implementing messaging and collaboration applications. She followed this with a consultancy role for IBM managing infrastructure and business solution implementations for companies such as ICI and Severn Trent Water. Subsequently, Philippa worked for a number of years as a freelance consultant providing mentoring to project managers, carrying out project assurance and managing programmes for various commercial organisations.

Dr Michael Fraser - Director of Infrastructure Services

Dr Michael Fraser

Michael is responsible for the Infrastructure Services group in IT Services. The Group provides the core infrastructure systems and services upon which the IT service portfolio offered and developed by the department will be hosted. It also takes a leading part in the technical architecture design.

Infrastructure Services brings together groups managing a range of services and underpinning infrastructure critical for supporting education, research and associated administration within the University. The group includes teams responsible for networks and telecommunications, data centres, business systems platforms, identity and access management, physical and virtual hosting infrastructure, a range of shared services (e.g. Nexus, HFS, private cloud), and professional services provided by NSMS.

Michael joined the University in 1995 and has led a number of grant-funded projects, directed a research-support service, and more recently, was head of the Infrastructure Systems and Support Group in the Computing Services. He took up the post of Director of Infrastructure Services on 1 Feb 2013. He has a PhD in theology from the University of Durham.

John Ireland - Director of Customer Services

John Ireland

The Customer Services Group runs the front-line support services offered to all members of the University; provides managed desktop services; and offers dedicated and advanced support for key partners such as ITSS. The Group comprises teams within IT Services whose focus is on enabling and enhancing the use of IT services by supporting our users and working with our partners. This provision includes the central help desk; managed desktop computing for UAS and the Bodleian Libraries; and engagement with colleagues in teaching, research, administration, and IT throughout the University.

John started his Oxford IT career at Jesus College, where he spent ten years managing the planning, delivery, and support of IT through a period of substantial growth and increasing recognition of the importance of IT in academic pursuits. In 2009 he moved into central IT, becoming the Systems Development and Support Section Manager, responsible for a number of critical infrastructure services such as Single Sign-On, mail lists, and hosting of services like WebLearn and the Request Tracker tool used for the help desk.

Throughout his time at Oxford he has maintained a strong desire to 'get out there' and work with colleagues throughout the University. He has served within ITSSG and ICTF, chaired the College IT Officers’ Forum, worked on a range of inter-departmental projects, and is a regular presenter at the ICTF Summer Conference.

Sebastian Rahtz - Director of Academic IT Services (Research)

Sebastian Rahtz

Sebastian is now Chief Data Architect while also acting as Director of Academic IT pending recruitment of a successor. As CDA, he is responsible for digital data and information architecture, governance, control, policy development, and enabling effective exploitation of data.

As Director of Academic IT he remains as lead for the department on  research support, open source support, research data management, open data, and information strategy. He is closely involved with the University’s Open Access and Open Data implementation groups.
On the research side, Sebastian is technical director for the data store of the CLAROS project, based in the Oxford e-Research Centre,  which amalgamates a large set of classical art data in an RDF database.

Dr Shirin Tahzib - Director of Software Solutions

Dr Shirin Tahzib

The Software Solutions Group provides a set of services to identify, analyse, scope, procure, design, build/configure, test and deploy software and applications.

Shirin is responsible for the delivery and subsequent enhancement of University's enterprise software applications which include specification, design, development, implementation and 3rd level support of software packages, bespoke solutions and web applications in line with University’s software, data and interfacing architecture standards. She started this role in October 2012 and has been working for the University since September 2011.

Immediately prior to joining us, Shirin was the Global System Development director at the Transport and Logistics company TNT, where she introduced Service Oriented Architecture and "agile" methodology for developing TNT's global Operational, Finance, Sales and Customer Service IT Systems. Prior to joining TNT she worked at National Grid with responsibility for delivery of IT services to all the Corporate functions, Shared Services and 15 subsidiary companies of National Grid. Before that Shirin was the CIO of Crown Castle International for four years prior to the company’s acquisition by National Grid. She has more than ten years of global experience, having delivered IT projects and services with very large multi-national teams in dispersed location around the world. In addition, she has over 15 years of IT experience with several software consultancy firms including IBM. She has also held a university senior lecturer position for four years.

Jeffrey Thomas - Director of Administrative IT Services

Jeffrey Thomas

The Administrative IT Services Group provides IT services to administration departments within the University, including Support Centres for HR, Finance, Student Administration, Development and Alumni, and Research Services.

Jeffrey is responsible for the management of resources providing support for existing business systems, comprising specialist help desks, access management and second-line support. Support for systems sponsored by the major UAS business areas is concentrated in Support Centres, comprising both business and IT support elements in a single group. These are led by a Head of Support Centre, with a dual reporting line to the relevant UAS department, and to IT Services.

Jeffrey also manages a central Support Centre, which supports cross-departmental services (e.g. BI, BizTalk), as well as emerging and legacy systems. As part of his role he maintains relationships with suppliers of key systems, such as Oracle, CoreHR, Blackbaud and Unit 4.

Jeffrey has over 15 years of experience in the provision and support of Finance & HR systems in various public and commercial organisations. The last seven years he has worked for the University in support roles and support management functions.

Jeffery holds an ITIL ‘Expert’ qualification (v3), and is a member of the IT Service Management Forum Membership (itSMF), UK Oracle User Group (Education & Research), and the Higher Education Group (HEUG) - elected to HE e-business suite Product Advisory Group 2012-14.

Ian Wild - Director of Programme & Project Delivery

Ian Wild

The Programme and Project Delivery Group manages the major programmes and projects that deliver large-scale IT-enabled change, new or enhanced IT support services, and infrastructure.

Ian is responsible for the direction and management of the Programme & Project Delivery Group (P&PDG), reporting to Darrell Sturley. He also has oversight of the UAS Development Programme, a major portfolio of business change programmes, now in its third year.

Ian joined the University in 2008 as Director  of Finance, Planning, and Administration, BSP and was seconded as HRIS Programme Manager in January 2011. He started his IT career in the mid eighties in systems development before moving to project and programme delivery roles in finance and publishing origanisations. Ian holds a degree in Engineering from Cambridge University and an MBA from Henley Business School.

Dr Mark Hylton - Senior Administrator

Dr Mark Hylton

Alongside assisting the Senior Management Team with the development of future strategic and business plans, Mark is responsible for the day-to-day administration of IT Services. Duties include personnel management, learning and development, financial management, procurement and the administration of the department’s buildings and facilities. He ensures that departmental procedures conform to relevant University statutes, regulations, policies and procedures. In performing these duties Mark is supported by the personnel, finance and estates managers.

Mark joined IT Services in December 2012. Previously he spent four and a half years with the Oxford e-Research Centre as Centre Administrator and Research Facilitator working across the University supporting collaborative projects around innovative IT and research computing from Astrophysics to Zoology. He was instrumental in supporting the development of the Oxford Supercomputing Centre. Prior to joining Oxford Mark worked on research funding administration for the Engineering & Physical Sciences Research Council.

He gained an MSc from the International Centre for Studies in Creativity, in Buffalo, New York and consulted on projects in Liverpool and China with clients such as Trinity Mirror North West, Pilkington NSG and the Shanghai Development Corporation. Previous incarnations include computer scientist and research geologist with a BSc Joint Honours in Computer Science & Geology, a PhD in Jurassic micropalaeontology and most recently a BA in History with the Open University.