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Organisation structure

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Professor Anne Trefethen - Chief Information Officer

Professor Anne Trefethen

Anne Trefethen was appointed to the new post of Chief Information Officer in March 2012. Prior to this, she was Director of the Oxford e-Research Centre.
Anne reports to the Registrar and liaises closely with partners across the University including the academic divisions, UAS and ASUC, and the Conference of Colleges.
Before coming to Oxford in 2005, Anne was a Director of the UK e-Science Core Programme and, prior to this; she worked at NAG (Numerical Algorithms Group) in both management and technical roles. She has spent ten years in the US at Thinking Machines Corp and at the Theory Centre, Cornell University, in leadership roles.
She is a fellow of St Cross College.

Dr Stuart Lee - Deputy CIO

Dr Stuart Lee

Stuart Lee is the Deputy CIO for the University of Oxford's IT Services. As well as deputising for the CIO across the department and within the University he has particular responsibility for the University’s IT Capital and Innovation plan. He is a member of several senior University ICT committees, and is a member of the Russell Group IT Directors (RUGIT) Executive Committee.

Stuart has been at Oxford for 24 years, starting his work in e-learning, then setting up the Learning Technologies Group in 2001 of which he was Head. From October 2005 Stuart was Director of Computing Systems and Services and in 2012 was appointed Deputy CIO of the new IT Services.

Stuart has led major research projects in the fields of digitization and humanities computing, most notably as Director of the ‘First World War Digital Archive’ project and the ‘Great War Archive’ which started the idea of community collection initiatives, leading to the current Europeana project. In this field he has published two books (one on Digital Imaging and the other on Electronic Collection Development), and numerous articles and reports.

In 2008 Stuart was made the University of Oxford’s Reader in E-learning and Digital Libraries.

Stuart is a member of the University of Oxford’s English Faculty, and of Merton College. As an academic Stuart teaches Old English, war poetry and the fiction of J. R. R. Tolkien. Stuart received a University Teaching Award for ‘Director of the First World War Digital Archive and Great War Archive Projects.

Claire D'Mellow - Head of Finance

Claire D'Mellow

Claire D’Mellow is the Head of Finance for the University of Oxford’s IT Services. This includes oversight of financial planning and analysis, financial control and reporting, project accounting and procurement for ITS.

Before joining the team in May 2017, Claire spent a number of years working for Audley Travel and J.P. Morgan covering a broad range of financial controllership and senior commercial positions.

As well as being a qualified Accountant (ACMA), Claire holds a MSc in the Analysis, Design and Management of Information Systems from the London School of Economics and a BA Business Economics degree from the University of Leicester.

Dr Michael Fraser - Director of Infrastructure Services

Dr Michael Fraser

Michael is responsible for the Infrastructure Services group in IT Services. The Group provides the core infrastructure systems and services upon which the IT service portfolio offered and developed by the department will be hosted. It also takes a leading part in the technical architecture design.

Infrastructure Services brings together groups managing a range of services and underpinning infrastructure critical for supporting education, research and associated administration within the University. The group includes teams responsible for networks and telecommunications, data centres, business systems platforms, identity and access management, physical and virtual hosting infrastructure, a range of shared services (e.g. Nexus, HFS, private cloud), and professional services provided by NSMS.

Michael joined the University in 1995 and has led a number of grant-funded projects, directed a research-support service, and more recently, was head of the Infrastructure Systems and Support Group in the Computing Services. He took up the post of Director of Infrastructure Services on 1 Feb 2013. He has a PhD in theology from the University of Durham.

John Ireland - Director of Customer Services

John Ireland

The Customer Services Group comprises the main central IT support services for members of the University; provides managed desktop services; and offers dedicated and advanced support for key partners such as ITSS. This provision includes the service desk and support centres for HR, Finance, Student Administration, and Development and Alumni; managed desktop computing for UAS and the Bodleian Libraries; and engagement with colleagues in teaching, research, administration, and IT throughout the University.

John started his Oxford IT career at Jesus College in 1998, where he was responsible for managing the college’s IT services through a period of substantial growth and increasing importance of IT in academic and administrative roles. In 2009 he moved into central IT, heading up the Systems Development and Support Section, responsible for a wide range of Linux-based services including single sign-on, mail lists, and hosting of services like WebLearn.

Throughout his time at Oxford he has maintained a strong desire to 'get out there' and work with colleagues throughout the University. He has served within ITSSG and ICTF, chaired the College IT Officers’ Forum, worked on a range of inter-departmental projects, and is a regular presenter at IT conferences and other events.

Dr Peggy McCready - Director of Academic IT

Peggy McCready

The Director of Academic IT is responsible for developing Oxford's world-class reputation in IT support for learning, teaching and research and for leading and managing the understanding and investigation of all aspects of the digital experience of students and academics. Under Peggy’s leadership, the Academic IT Group is responsible for running several key services: the University’s VLE (WebLearn); work in open educational resources; skills training for staff and students; advanced research computing (high-performance computing); and research data services.

Peggy joined the University in 2015 bringing a depth of experience in developing and implementing systems and services to advance the use of technology in higher education for students, academics and administrators. Her particular areas of interest include technology-enhanced teaching and learning, the design of learning spaces and the classroom experience, and the use of advanced computing to support research. Peggy has worked for a number of research-led universities in the USA, including New York University, Yale University, the University of Pennsylvania, and Temple University. She has a Doctorate of Education from the University of Pennsylvania, a Master of Education from Harvard University and a Bachelor of Humanities from Pennsylvania State University.

Dr Shirin Tahzib - Director of Software Solutions

Dr Shirin Tahzib

The Software Solutions Group provides a set of services to identify, analyse, scope, procure, design, build/configure, test and deploy software and applications.

Shirin is responsible for the delivery and subsequent enhancement of University's enterprise software applications which include specification, design, development, implementation and 3rd level support of software packages, bespoke solutions and web applications in line with University’s software, data and interfacing architecture standards. She started this role in October 2012 and has been working for the University since September 2011.

Immediately prior to joining us, Shirin was the Global System Development director at the Transport and Logistics company TNT, where she introduced Service Oriented Architecture and "agile" methodology for developing TNT's global Operational, Finance, Sales and Customer Service IT Systems. Prior to joining TNT she worked at National Grid with responsibility for delivery of IT services to all the Corporate functions, Shared Services and 15 subsidiary companies of National Grid. Before that Shirin was the CIO of Crown Castle International for four years prior to the company’s acquisition by National Grid. She has more than ten years of global experience, having delivered IT projects and services with very large multi-national teams in dispersed location around the world. In addition, she has over 15 years of IT experience with several software consultancy firms including IBM. She has also held a university senior lecturer position for four years.

Ian Wild - Director of Programme and Project Delivery

Ian Wild

The Programme and Project Delivery Group manages the major programmes and projects that deliver large-scale IT-enabled change, new or enhanced IT support services, and infrastructure.

Ian is responsible for the direction and management of the Programme and Project Delivery Group (PPDG), reporting to Anne Trefethen. He also co-ordinates the planning of the IT Capital Plan, now in its third year.

Ian joined the University in 2008 as Director of Finance, Planning, and Administration, BSP and was seconded as HRIS Programme Manager in January 2011. He started his IT career in the mid eighties in systems development before moving to project and programme delivery roles in finance and publishing origanisations. Ian holds a degree in Engineering from Cambridge University and an MBA from Henley Business School.

Dr Mark Hylton - Senior Administrator

Dr Mark Hylton

Alongside assisting the Senior Management Team with the development of future strategic and business plans, Mark is responsible for the day-to-day administration of IT Services. Duties include personnel management, learning and development and the administration of the department’s buildings and facilities. He ensures that departmental procedures conform to relevant University statutes, regulations, policies and procedures. In performing these duties Mark is supported by the HR and Building Management teams.

Mark joined IT Services in December 2012. Previously he spent four and a half years with the Oxford e-Research Centre as Centre Administrator and Research Facilitator working across the University supporting collaborative projects around innovative IT and research computing from Astrophysics to Zoology. He was instrumental in supporting the development of the Oxford Supercomputing Centre. Prior to joining Oxford Mark worked on research funding administration for the Engineering & Physical Sciences Research Council.

He gained an MSc from the International Centre for Studies in Creativity, in Buffalo, New York and consulted on projects in Liverpool and China with clients such as Trinity Mirror North West, Pilkington NSG and the Shanghai Development Corporation. Previous incarnations include computer scientist and research geologist with a BSc Joint Honours in Computer Science & Geology, a PhD in Jurassic micropalaeontology and most recently a BA in History with the Open University.