Our Desktop Services team have been working hard over the past year to bring more units into the CONNECT service. CONNECT forms part of the managed desktop service providing secure, managed, Windows-based PCs and laptops. Working in collaboration with Gardens and Museums IT support staff, our Desktop Services team have completed migrations to CONNECT for the Botanic Gardens and Harcourt Arboretum, the Museum of the History of Science and Pitt Rivers Museum.
The benefits for users include:
- a standard desktop experience and ability to log into any CONNECT PC
- consistent desktop support across Gardens and Museums with access to our central IT Service Desk 24/7, backed up with support from an experienced technical team
- centralised printing and file sharing
- access to a standard suite of site licensed applications
- access to the Remote Desktop service
- the ability for users to reset their own password using the CONNECT Password Manager
- the reassurance of a 5-yearly refresh of hardware.
As a result of the migrations to CONNECT the support model has changed so working closely with IT colleagues in Gardens and Museums has been essential to allow us to support this new user base. Both IT teams use the same IT service management tool (HEAT) so transferring incidents is straightforward, and working together during the migration project on the provision of user data enabled the process to go as smoothly as possible.
“The roll out of CONNECT is a pivotal step in the transition of previously disparate IT support units into a single IT team, covering the University’s Gardens and Museums. CONNECT has afforded capacity to optimise and focus the Gardens and Museums IT team's effort on the usage of computers, applications and digital resources and thus adding value to the IT support offered to our colleagues.” Haas Ezzet, Head of IT - Oxford University Gardens and Museums
Planning for the remaining museums, Museum of Natural History and the Ashmolean, is still underway, but work should be completed in the summer.
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