HEAT Software is a supplier to the University of Oxford IT Services. In April this year HEAT and the University won a prestigious award from the Service Desk Institute (SDI). The SDI awarded them £500 to donate to a charity and the nominated charity for Oxford University Student Union 'Student Minds' has been chosen.
The pictured framed photograph taken at the awards ceremony in April is a gift from HEAT to hang in the IT Services building and the SDI will send a glass engraved trophy next week.
The award recognised the significant achievements made during and since our Service Desk Consolidation Project. The judging panel assessed the joint submission against criteria including overall success of the implementation project against the original aims, ongoing support, and the quality of the relationship between vendor and customer. The judges noted that entries this year were all of an extremely high quality, and that it was the complexity of requirements and quality of ongoing relationship that made the HEAT Software and University of Oxford’s entry stand out.