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How to contact the central IT Service Desk

News publication date: 
Monday, 11 December 2017

The staff on our central IT Service Desk are here to provide help on a wide range of IT issues and to direct your requests to the appropriate team within the department. They are on hand to answer a huge range of queries – from lost passwords and broken laptops, to business system enquiries and issues of information security. In addition to local IT Support Staff, our central team supports students, academics, and administrative staff, whether they are working in Oxford, at home or abroad.

There are a number of ways to contact the team and get help from IT Services:

  • Telephone – 01865 612345 (open 24/7), the best way to contact the team
  • Emailhelp@it.ox.ac.uk
  • Self Service – an online portal available via the ‘View requests’ link on the IT Services website and Help site. Via the Self Service Catalogue you can make a service request online from anywhere at any time. The online forms are designed to capture all the essential information required by our support and service teams, making the process more efficient.

Over the coming year we plan to expand the range and scope of self-service requests available to our customers through the Self Service Catalogue. Next time you need to make an IT service request, give the Service Desk a call and one of our friendly team will guide you through the process.

 

Image credit: John Cairns Photography

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