The IT Services Portfolio Review was started in early 2014 with the aim of making sure that our IT services are properly aligned with the needs of the University, that there is an open and transparent cost model for our services, and that our services are affordable and adequately funded. This involved consultation with staff across the collegiate University, using existing reports and surveys as additional sources of information, and asking IT Services’ managers to identify changes and areas for greater cost-efficiency.
As a result a full cost/budget analysis, feedback from stakeholders, and a list of change proposals have been presented to a special meeting of IT Committee in September 2014 for their approval and prioritisation. The proposals themselves are a range of service improvements, new service offerings and a reduction in, or elimination of, some services. Since September there has been progress in developing the proposals further and bringing them together into a work plan, with an IT Services Director assigned responsibility to each one.
In our January update, you can read more on our progress to date, how our stakeholders view IT Services and the way we work, as well as future plans to deliver the various proposals. We would like to thank everyone who took part and for all of the great feedback and ideas that have been generated. We will report on the progress of all of this work at regular intervals and if you have any comments or suggestions, please email firstname.lastname@example.org.