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More units using the CONNECT managed desktop service

News publication date: 
Monday, 02 October 2017
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CONNECT forms part of the managed desktop service providing secure, managed, Windows-based PCs and laptops for staff in UAS and the Bodleian Libraries. Over the last year the IT Services Desktop Services team have been bringing more units into the CONNECT service.

Oxford University Sport and the Oxford Learning Institute were both keen to benefit from the CONNECT service once they became part of UAS. The Sports department had IT systems and support that had developed piecemeal over a long time, not necessarily delivering what they required. Rolling out CONNECT delivered the consistent desktop support shared by other UAS departments: access to our central IT Service Desk (24/7) and the Desktop Services team, and the reassurance of a 5-yearly refresh of hardware. In addition, they have their networks managed by the IT Services networks service.

The Oxford Learning Institute also felt that CONNECT offered the consistency of support that they required. A further benefit included freeing up the internal resource of an IT officer to work on more appropriate priorities for the unit. Staff within both units are also able to experience other benefits of the service, for example enabling users to log into any managed workstation at any building which is on the CONNECT service, particularly useful for staff who work across a number of departments.

The Desktop Services team are now running a pilot to roll out CONNECT to the Gardens and Museums (part of GLAM). Specific benefits for GLAM include making collaborations between the Bodleian Libraries and the museums easier, and providing consolidated shared data storage and managed application servers as some of their server hardware is out of support. The pilot has completed the work for the Botanic Gardens and Harcourt Arboretum, with the Museum of the History of Science planned for October. The remaining museums will be migrated during a second phase of the project.