We have launched a new online service catalogue in order to facilitate our support and delivery of IT across the University: http://www.it.ox.ac.uk/services . With a new user interface, user-specific views and more information about our services than before, this promises to be the hub for all central IT service information.
The catalogue has been restructured, services re-categorised and a new data store and website built in order to improve the service information available and the user experience. It will bring together contact, user and business information to provide a holistic view of each service, enabling users to discover key information, for example:
- How do I raise an incident for a particular service?
- Who do I contact for support?
- Is there training or more information available?
- Do I have to pay for the service?
Please take a look and if you have any questions or comments contact our Service Management Office firstname.lastname@example.org.