Student Systems performs a continuous programme of improvement work, funded and approved through the Education IT Board.
During the 2016/17 academic year, work has been carried out to stabilise and enhance existing student systems functionality (in two separate projects). During Trinity term, enhancements will be made in the areas of factors affecting performance, submissions, undergraduate admissions, and research management. In addition, helpdesk responsiveness has been improved by tackling common problems. Data from the Student Systems Support Centre shows:
- New support calls have reduced by 18% so far this year
- Number of open tickets have been reduced by 65% (814 in September to 288 in May)
- 70% of new tickets are resolved within one week (61% in 2015/16)
More information about planned improvements can be found on the Student Systems web pages.