HEAT Software and the University of Oxford were announced as winners of the “Best Implementation of an ITSM Solution” category at the Service Desk Institute IT Service & Support Awards 2016 gala dinner on April 12th.
This award recognises the significant achievements made during and since our Service Desk Consolidation Project. The judging panel, including Barclay Rae and Ollie O’Donoghue, assessed our joint submission against criteria including overall success of the implementation project against the original aims, ongoing support, and the quality of the relationship between vendor and customer.
The finals pitched us against implementations by ITSM vendors working with the British Library, Aylesbury Vale District Council, and the Department for International Development. The judges noted that entries this year were all of an extremely high quality, and that it was the complexity of requirements and quality of ongoing relationship that made the HEAT Software and University of Oxford’s entry stand out.
Oliver O'Donoghue, SDI Industry Analyst for the Service Desk Institute, commented: 'Heat stood out to us in particular due to both the complexity and the scale of the implementation project with The University of Oxford. Despite these challenges, Heat painted a picture of an exemplary partnership which delivered tangible results and quality feedback from their client. Winning this award is a notable achievement, especially given the extraordinary quality of all of the submissions this year.'