A major upgrade of the University’s research costing and pricing tool, X5, was completed successfully in challenging conditions thanks to the unique working relationship between Research Services and IT Services.
Whilst we were all battling the ‘Beast from the East’, the teams involved were planning how this move to a newer version delivering new functionality and bug fixes could go ahead. With excellent contingency planning the internal upgrade work planned for 1 and 2 March was managed by all staff working remotely because of the snow. Using the collaborative tools available to them, such as Skype and conference calls, the teams successfully delivered the upgrade on 2 March.
Staff were working late into the night to keep the upgrade on track, and the bad weather presented new challenges which had to be overcome. Our own Business Systems Support and Microsoft Platforms teams worked hand-in-hand with Research Services and the supplier, Unit 4, to manage the upgrade work within a tight timeframe.
Completing upgrades on-site is clearly preferable due to faster connection speeds and co-location of the teams, but this exercise has proven that major upgrade work can be completed successfully despite the best efforts of the British weather.