As the first point of contact for IT Services, the Service Desk is a lively place to work and no two days are the same. With combined experience of over 40 years, the team members are able to use their varied knowledge to resolve many queries on first contact. They help students, academic staff and administrative staff within Oxford, the UK and overseas, and can direct queries to more specialist teams within the department as required.
In this term's Blueprint magazine, you can read more about our Service Desk team and the developments in providing first-line customer support; including a new tool for remote support and a self-service portal allowing customers to better access commonly requested services.
As Sydney Hicks, one of our Service Desk Analysts says 'Our customers contact us because they have a request, question and/or problem. Whatever their reason, and whether it's simple or complex, the bit I enjoy most is sending them away happy'.
If you are interested in joining the team, please see our current vacancies.