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Orchard

Orchard is our suite of services for Apple Mac users.

How we can help you

Our Mac managed platform (MMP) service is ideal for colleges or departments who wish to work in an Apple environment. It has been designed to provide a highly integrated, reliable and resilient desktop environment to support research and administrative tasks.

Our services

NSMS will take care of the delivery and support of:

  • Apple Mac workstation hardware - covering supported Apple Mac hardware and supported peripherals and printers
  • Apple Mac workstation software - covering operating system deployment and updating, standard software package deployment and updating, special purpose software, and software licensing
  • sata backup - covering the deployment of the University of Oxford's site-licensed backup client software
  • system security - covering authentication, patching, anti-virus measures, and compliance tests

NSMS can either act as primary support (usually when there is no local IT support) or as second level support where local IT support liaise with NSMS on behalf of their user.

The service also covers the hosting and maintenance of the central managed Mac platform infrastructure as used by the managed Macs deployed as part of the service.  Note: It is the client’s responsibility to ensure the local network infrastructure provides the means for managed workstations to access the central MMP infrastructure systems. However, we will liaise with the IT Services Networks group to ensure that service delivery is adequate from IT Services to a unit’s FroDo switch.

What you need to know

Will it work with my machines? Find out about software compatibility, hardware compatibility and infrastructure requirements.

Mac managed platform charges

NSMS service level agreements (general)

Service level agreement (managed Mac platform)