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Desktop collaboration service (WebEx)

The desktop collaboration service is a web conferencing service that gives participants the tools to seamlessly collaborate and share information. With this service you can share presentations, applications and your entire desktop with colleagues from around the world.
This service will be reviewed following the implementation of the unified communications service (Chorus) and Nexus365.
What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportWebEx support line 24 hours a day on 0800 389 9772
IT BoardInfrastructure IT Board
Business ownerMichael Fraser
Service owner
Lyn Waddington
Service manager
Jemima Spare

* except bank holidays and University closure days

How do I...?

Raise a support call

For account provisioning/billing issues email Service issues use link

Request training

Refer to the online user guides below

Request Access

Via the webpage form

More information


Charges are applicable for: academics, colleges, departments, UAS, others.

Refer to charging model above