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Email (Nexus)

The central system for email at Oxford providing email, calendaring, contacts and task management. It is accessible directly on the web, via an email program or a mobile device.
All new University card-holders are automatically issued with an Oxford account which gives them access to Email and other services. A letter containing the account details should be received within a day or two of the card, and at the same University address. The letter contains details on how to activate the account.

IMPORTANT: On premise Nexus is being migrated to a new Nexus365 hosted by Office365. See the Collaboration Suite service for more information.
Other components of this service will not be affected.
What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
End of life: 29 Aug 2018
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours09:00 - 17:00
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerMichael Fraser
Service owner
Lyn Waddington
Service manager
Chris Mackie

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Request Access

All new University card-holders are automatically issued with an Oxford account

Make a service request

More information


Charges are applicable for: academics, colleges, departments, students, UAS, others.

A chargeable large quota service is available for users requiring in excess of the 3GB discretionary quota. Any quota assigned above 3GB is charged to the user's sponsoring unit at £1.50 per GB per month (or part thereof). Authorisation to use this service is submitted on the user's behalf by the sponsoring unit (generally the ITSS).