Provides the Virtual Private Network (VPN) and remote access to central facilities for UAS staff via the Connect Remote Desktop. The VPN is not always required for remote access. See section 4 of the Help Site below for alternatives.
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
The level of user activity at this point in the academic year.
Business activity level
The regular period during which routine maintenance could take place.
Would making a change to the service today present too high a risk to the University?
Restricted change period
|Support hours||08:30 - 17:00, Mon - Fri*|
|IT Board||Infrastructure IT Board|
|Business owner||Michael Fraser|
* except bank holidays and University closure days
How do I...?
Raise a support call
Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)