Provision of telephones, numbers, billing, moves and additions, SMS text services and Webex
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
The level of user activity at this point in the academic year.
Business activity level
The regular period during which routine maintenance could take place.
|Tues 07:00 - 09:00|
Would making a change to the service today present too high a risk to the University?
Restricted change period
Telecoms & Chorus Team
|Support hours||08:30 - 17:00, Mon - Fri*|
|Out-of-hours support||Critical lines are supported 24/7|
|IT Board||Infrastructure IT Board|
|Business owner||Michael Fraser|
* except bank holidays and University closure days
How do I...?
Raise a support call
Via email - include contact details and suspected faulty number
Charges are applicable for: academics, colleges, departments, students, UAS, others.
For users, the telephone service is free at the point of use. Where charges are applicable these are recharged to the individual unit concerned on a regular basis. Requests for any additional services must be organised and authorised via the unit Administrator, Bursar or other person with financial authority.