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Voice telephony is now provided by Unified Communications service (Chorus).
Legacy (DX and Cisco VOIP) will be discontinued during 2017.
SMS text services and WebEx
will also be supported by Chorus Team.
The University switchboard is provided.
What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
End of life: 22 Dec 2017
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportCritical lines are supported 24/7
IT BoardInfrastructure IT Board
Business ownerMichael Fraser
Service owner
Lyn Waddington
Service manager
Alan Hillyer

* except bank holidays and University closure days

How do I...?

Raise a support call

Via email - include contact details and suspected faulty number

More information


Charges are applicable for: academics, colleges, departments, students, UAS, others.

For users, the telephone service is free at the point of use. Where charges are applicable these are recharged to the individual unit concerned on a regular basis. Requests for any additional services must be organised and authorised via the unit Administrator, Bursar or other person with financial authority.

I want to...