Telephony and integrated communications features such as chat, video conferencing, online presence and web collaboration.
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
The level of user activity at this point in the academic year.
Business activity level
The regular period during which routine maintenance could take place.
|Tues 07:00 - 09:00|
Would making a change to the service today present too high a risk to the University?
Restricted change period
|Support hours||08:30 - 17:00, Mon - Fri*|
|Out-of-hours support||For critical extensions only|
|IT Board||Infrastructure IT Board|
|Business owner||Michael Fraser|
* except bank holidays and University closure days
How do I...?
Raise a support call
Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)
Make a service request
Charges are applicable for: academics, colleges, departments, UAS.
Refer to charging model above (commencing in 2018)