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Unified communications (Chorus)

Telephony and integrated communications features such as chat, video conferencing, online presence and web collaboration.
What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
New
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportFor critical extensions only
IT BoardInfrastructure IT Board
Business ownerMichael Fraser
Service owner
Lyn Waddington
+441865273224
Service manager
Jemima Spare
73205

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Make a service request

More information

Charges

Charges are applicable for: academics, colleges, departments, UAS.

Refer to charging model above (commencing in 2018)

I want to...