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IT Services provides the central infrastructure to allow departments and colleges to provide a standard set of wireless services. Members of the University can connect to the wireless network using Eduroam or OWL. Visitors to the University can connect using the OWL Visitor service. A service end-point is offered to ITSS wishing to integrate with the central OWL/Eduroam service.
What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours09:00 - 17:00, Mon - Fri*
Out-of-hours supportOperator cover 08:30 - 20:30*
IT BoardInfrastructure IT Board
Business ownerMichael Fraser
Service owner
Henryk Glogowski
Service manager
Alistair James

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345

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