delivering responsive, innovative IT across the University of Oxford

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Apple Hardware Service

This service is operated on a cost recovering basis for University members' equipment which require a repair or an upgrade. Repairs can be carried out on Apple Macintosh laptop and desktop computers. We are an Apple Authorized Service Provider (AASP) exclusively for university members only.
What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardUser Services & IT Excellence Board
Business ownerJohn Ireland
Service owner
John Ireland
Service manager
Katherine Craddock

* except bank holidays and University closure days

How do I...?

Make a service request

More information


Charges are applicable for: academics, colleges, departments, students, UAS, others.

Direct recharge for time and materials.

I want to...