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Reports and publications


IT Services annual reports

Our annual reports over the years give a picture of how information technology has changed and how the IT Services department has changed with it. The annual report for the financial year 2017-18 can be viewed or downloaded by clicking on the image or the link provided below.

Cover of Annual Report 2017-18

Download the Annual Report 2017-18

A limited number of printed copies of this report are available, if you wish to receive a copy please contact

Previous annual reports for IT Services are available from the links below. If you need to access archived reports for Oxford University Computing Services, please contact us. There was no annual report in 2014-15, however a short brochure ('Highlights') accompanied by a number of videos was published in 2015 which can be accessed below.

Annual Report 2016-17

Annual Report 2015-16

Highlights publication and videos 2015

Annual Report 2013-14

Annual Report 2012-13

Support review

Infographic for 2016/17 of annual support calls received, percentage completed on first contact, contact methods, etc.

Infographic for 2015/16

Freshers' survey reports

We have run a survey at Freshers' Fair since 2004. This gives us the information about freshers’ previous IT experience and future needs that will help us to improve our services to students.

Freshers Survey Report 2016

Freshers Survey Report 2015

Freshers Survey Report 2014

Freshers Survey Report 2013

Freshers Survey Report 2012