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Service desk

The Service Desk offers a range of user services including:

• Registration Issues (passwords, accounts etc)

• Computing Advice and Information

• PC/Macintosh Support Service

• Other Support Services for Personal Computers


What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
None
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours8:30 - 17:00 Mon- Fri*
Out-of-hours supportTelephone Support is provided 24/7
IT BoardUser Services & IT Excellence Board
Business ownerJohn Ireland
Service owner
Ian Teasdale
16256
Service manager
Carla Thornley
83673

* except bank holidays and University closure days