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Disk encryption service (WDE)

The disk encryption service provides security for laptops and other devices. It encrypts all information stored on the device such that it cannot be accessed by a third party, thereby protecting against unauthorised access if the device is lost or stolen. It also enables the University to prove that the device was encrypted (after it has been lost), and to restore access should a user forget their passphrase.
What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
None
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerJames Smith
Service owner
John Ireland
83284
Service manager
Margaret Howe
80023

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Request training

Yes, for local ITSS wanting to use/support WDE within their unit. Training for end-users : Local IT.

Request Access

Via Local ITSS.

Make a service request

Issue Recovery Token

More information

Charges

Charges are applicable for colleges.

WDE client licence rental via IT Services online shop.

I want to...