IT Services annual reports
Our annual reports over the years give a picture of how information technology has changed and how the IT Services department has changed with it.
A limited number of printed copies of this report are available, if you wish to receive a copy please contact firstname.lastname@example.org.
Previous annual reports for IT Services are available from the links below. If you need to access archived reports for Oxford University Computing Services, please contact us. There was no annual report in 2014-15, however a short brochure ('Highlights') accompanied by a number of videos was published in 2015 which can be accessed below.
Support Review 2015-2016
Infographic of annual support calls received, percentage completed on first contact, contact methods, etc.
Highlights publication 2015
This brochure was produced in 2015 to give a brief insight into the range of activities underway at that time. The full brochure is available to download through the link below, as are the accompanying videos.
Freshers' survey reports
We have run a survey at Freshers' Fair since 2004. This gives us the information about freshers’ previous IT experience and future needs that will help us to improve our services to students.