IT Services annual reports
Our annual reports over the years give a picture of how information technology has changed and how the IT Services department has changed with it. The annual report for the financial year 2016-17 can be viewed or downloaded by clicking on the image or the link provided below.
A limited number of printed copies of this report are available, if you wish to receive a copy please contact firstname.lastname@example.org.
Previous annual reports for IT Services are available from the links below. If you need to access archived reports for Oxford University Computing Services, please contact us. There was no annual report in 2014-15, however a short brochure ('Highlights') accompanied by a number of videos was published in 2015 which can be accessed below.
Infographic for 2016/17 of annual support calls received, percentage completed on first contact, contact methods, etc.
Freshers' survey reports
We have run a survey at Freshers' Fair since 2004. This gives us the information about freshers’ previous IT experience and future needs that will help us to improve our services to students.