delivering responsive, innovative IT across the University of Oxford

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I want to... get help and support

People being helped

We offer many ways of getting help with your computer and IT problems.

Local IT support staff

You can get on-the-spot help from your college or department. This should be the first place you go to for IT help. See the University web site for links to college and department web pages.

Online help

Visit our Help site to read our FAQs or search our knowledge base.

The IT Service Desk

The IT Services Service Desk in Banbury Road provides front-line user support services for staff and students. Only current university members are eligible to use the Service Desk, so you will need to have your University Card with you for identification when visiting us.

In addition to being the first contact point for UAS and Bodleian desktop support, we typically deal with: 

  • registration issues (passwords, accounts etc)
  • computing advice and information 
  • PC/Macintosh support 
  • repair and upgrade of personal computers

You can call the Service Desk on 01865 6 12345 or contact us via the Help Request Form. Telephone support is available 24/7.

On Monday to Friday, between 8.30am and 4.00pm, we offer booked appointments with a service desk consultant for help and advice on a wide range of computing issues – call 01865 6 12345 to book.

Contact us

The Service Desk appointments take place on the ground floor at 13 Banbury Road, Oxford, OX2 6NN. 

To contact us by phone, ring (6)12345. Please have your University Card to hand. Telephone support is available 24/7.

Help Request Form