Business Analyst

The Business Analyst reports to the Head of Business Analysis and works in the Programme and Project Delivery Group (PPDG) within IT Services.

The role of the Business Analyst is to support business analysis activities on projects and collaborate effectively to deliver IT projects professionally.

The Business Analyst will ensure that business benefits will be delivered to our stakeholders across the university through enhanced use of technology and improved business processes.

PPDG includes Programme and Project Managers, Business Analysts, Business Change Managers and System Testers, all who work closely with other groups within IT Services and with our customers. Business Analysts are assigned to one or more projects and work in project delivery teams, reporting to a Project Manager for project work. Therefore we operate a matrix management model.

Essential selection criteria

  • A high level of general education to degree level or equivalent
  • Some business analysis experience, exposure to business process analysis and re-engineering
  • Experience of working on configuring software packages as well as working on a variety of projects
  • Experience of all stages of the project life cycle including defining and documenting user requirements, carrying out system testing and assisting with user acceptance testing
  • Experience of negotiation skills, for example in defining the scope of work and agreeing user requirements
  • Proven analysis and innovative problem-solving skills
  • Proven ability to plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people, including the agreement of technical solutions
  • Excellent written and verbal communication skills, including the ability to relate confidently and effectively to users at all levels
  • Confident use of the Microsoft Office toolset, email and web browsers
  • Proven track record of managing their own work successfully, and of working effectively as part of a wider team

Desirable selection criteria

  • Experience of working in the higher education sector
  • Use of Microsoft Visio
  • Completion of any of the BCS Business Analysis qualifications