Find help and support

Need to get connected, worried about malware, or just forgotten your password? Here’s where to go for help with your IT problems.

Lost password?

If you have problems with your IT accounts – such as a forgotten password – you should be able to solve these through the Manage your Oxford Single Sign-On account or Self-Registration websites. Try this first before contacting the Service Desk. If you are confused about which IT account should be used for which services read our Your University accounts page.

Other IT problems

Local IT support staff

The first place you go for help should be the IT Support Staff in your college or department. You can find a list of local IT Support Staff on our Help site.

Online help

Visit our Help website to find useful guides, frequently asked questions (FAQs) and lots of other IT advice and guidance.

The IT Service Desk

Our central IT Service Desk provides front-line user support services for staff and students. 

To contact the Service Desk, phone (01865) 612345 (please have your University Card to hand). Telephone support is available 24/7. You can also contact us online (use SSO) to register your request.