Ways to get help with your computer and IT problems
Need to get connected, worried about malware, or just forgotten your password? Here’s where to go for help with your IT problems.
If you have problems with your IT accounts – such as a forgotten password – you should be able to solve these through the Webauth or Self-Registration websites. Try this first before contacting the Service Desk. If you are confused about which IT account should be used for which services read our Your University accounts page.
Other IT problems
Local IT support staff
The first place you go for help should be the IT Support Staff in your college or department. You can find a list of local IT Support Staff on our Help site.
Visit our Help site to read our FAQs or search our knowledge base.
The IT Service Desk
Our central IT Service Desk provides front-line user support services for staff and students.
To contact the Service Desk, phone them on 12345 (please have your University Card to hand). Telephone support is available 24/7.