Business Change Manager

Grade 9

The Business Change Manager works in the Programme and Project Delivery Group (PPDG) within IT Services and is line managed by the Head of Business Change. The role of PPDG is to deliver IT projects effectively and professionally, to bring business benefits to our stakeholders across the University through enhanced use of technology and improved business processes. The group includes Programme and Project Managers, Business Analysts, Testers, Business Change Managers and Project Communications, who work closely with other groups within IT Services and with our customers.  Staff are assigned to one or more projects and work in project delivery teams, reporting to a Project Manager for project work.

The role is to lead business change activities that will be required to successfully implement new technology across the collegiate University, involving both staff and students. It involves the management and direction of several staff such as communications staff and trainers who are working on the project.

Essential selection criteria

  • An understanding of the business processes involved in introducing technology-related business changes to an organisation
  • Proven experience in a change management role, such as change manager, training manager, communications manager, transition manager
  • The ability to bring order to complex situations and maintain focus on the programme objectives
  • Proven negotiation skills and interpersonal fluency at all levels
  • Understanding of the management structures, politics and culture of the University
  • Risk management skills
  • Previous experience in motivating a team, and of working effectively as part of a wider team
  • Excellent interpersonal skills and the ability to listen
  • Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with and the co-operation of business and IT people
  • Excellent written and verbal communication skills, including the ability to relate confidently and effectively to users at all levels
  • Ability to communicate with technical staff as well as business analysts and business users
  • Confident use of the Microsoft Office toolset, email and web browsers and project management tools

Desirable selection criteria

  • Experience of working in a higher education institution or similar non-commercial organisation

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