The Analyst will provide second line support to users of the business intelligence service, acting on issues raised by the first line support resources and liaising directly with users, and third party suppliers as necessary.
The post holder will be expected to solve complex system-related problems, be able to work independently and consult effectively with a wide range of personnel.
This post is part of the Customer Services team within IT Services. The analyst will work closely with colleagues responsible for the management of process and change in relation to the business intelligence system, and with the Software Solutions team responsible for maintaining the data warehouse and interfaces into it.
The data warehouse and reporting solution is currently used by Research Services, SDMA Student Administration, PRAS, HR and Purchasing, with several other University entities (including the Libraries and Estates) participating in planning in preparation for implementation of their areas over the next 12 to 18 months.