Communications Officer

The Communications Office (CO) plays a key role in the delivery and communications of the department’s strategy, services and projects. The CO is responsible for developing and implementing effective and coherent integrated communications strategies for IT Services, in order to strengthen awareness, participation and information sharing within the wider University. The CO is also key in supporting and informing the strategy and objectives of IT Services ensuring departmental staff are informed, motivated and engaged.

The post reports to the Head of Communications and will work closely with colleagues across IT Services, staff in other communications teams in the University and some external suppliers.

The post holder will be a skilled news writer, gathering and processing technical information quickly and making it accessible to a wide range of audiences. They will be able to think strategically about how to communicate in order to deliver agreed objectives, to create and execute plans efficiently and to evaluate the outcomes. They will have experience of managing communications via digital and traditional channels and be skilled at targeting messages to particular audiences. The successful candidate will be expected to work independently on their own initiative.

Essential selection criteria

  • Educated to degree level or equivalent relevant work experience
  • Experience in a communications, marketing or PR role in a complex organisation with multiple audiences
  • First rate written skills and attention to detail – with the ability to write about technical details to non-specialist audiences, making them accessible to a wider audience
  • A track record of managing and creating content for websites using a content management system
  • Experience of using social media tools effectively for outreach and engagement
  • Competence in the design and production of communications and marketing materials for print and presentations
  • Excellent oral communication and interpersonal skills, with a customer focus and the ability to work with staff at all levels
  • Ability to work in a busy team environment as well as working independently, taking initiative when necessary and prioritising effectively to meet deadlines
  • Drive, enthusiasm and resilience to deliver all aspects of IT Services communications
  • Proficiency working with the Microsoft suite of applications