Reporting to the Director of Customer Services, the post holder is the head of a significant service delivery group supporting staff, students and visitors throughout the University. The post holder plays a leading role in the management of IT Services and has key responsibilities in the development of the University’s long-term IT Strategic Plan.
The post holder is a recognised authority in delivering IT services and managing effective business relationships between an IT service provider and its consumers, suppliers and partners. Their particular focus is on ensuring the effectiveness of Oxford’s devolved IT model, providing a long-term strategy for alignment of central IT with University needs and customer satisfaction. As part of this remit the post holder will also have management of the internal communications team based in the Office of the CIO.
The post holder leads teams of highly trained professionals across a key central IT service team and several local IT teams (approximately 19 FTE in total), delegating operational responsibilities, contributing to the overarching vision and managing staff performance.
This post also deputises for the Director of Customer Services.