Director, Infrastructure Services

The Director of Infrastructure Services is responsible for the development and operation of the University’s IT infrastructure, delivering core services: network and server infrastructures, data and telecommunications systems and data centres. A core component of the role is the development of shared services across the collegiate University. The post is also responsible for directing the timely resolution of hardware and software problems.

Infrastructure Services is one of the largest groups in IT Services.  The post holder will direct and manage the performance and development of over 100 specialist staff and be accountable for a substantial budget and significant asset management.

During the transition to the new department, the Director will be instrumental in optimising the group’s new structure. As a member of the senior management team, they will also actively contribute to the development of the department’s future strategic and business plans.

Essential selection criteria

  • Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduate
  • Proven record of delivering IT services at a senior management level
  • Demonstrable ability to think and plan strategically and creatively in the development and delivery of technical solutions
  • Understanding of emerging infrastructure technologies and their application particularly to shared services
  • Strong organisational skills with a proven ability to lead a team-based approach
  • Significant experience of managing and developing a large IT team
  • The ability to communicate IT issues effectively, orally and in writing, to a wide range of people
  • Good knowledge of current service management techniques and standards, and of the  legal and security context
  • Experience of contract negotiation and budget management

Desirable selection criteria

  • Previous experience, or demonstrable understanding, of the research, teaching and administrative requirements of a higher education institution