Head of Business Change

The Head of Business Change is a key leadership role in the Programme and Project Delivery group within IT Services at the University of Oxford. This group is responsible for the successful delivery of a large capital programme (£60 million over three years), working in collaboration with our customers across the University and with third-party suppliers to deliver new and enhanced IT solutions in the delivery of the University’s Strategic Plan.

The role works alongside six Programme Managers (each aligned to an IT Board), as well as with  key University officers across central divisions and  key stakeholders in academic areas, including colleges, helping to inform business cases, identify risks and provide visibility of the change landscape across the University so that informed decisions on priorities for investment can be made.

Through leadership of the business change practice, they will ensure that changes to business processes, job roles, organisational structures, systems, technology and ongoing support structures are defined and embedded so that the desired outcomes are achieved and sustained and the IT change portfolio delivers on the University's strategic objectives. As well as recruiting and managing around six permanent members of staff and ten contract staff, they will lead on the recruitment of appropriately skilled contractors with approved agencies to maintain adequate resources for project delivery.

A key part of this role will be to develop a business change framework and promote its importance within IT Services and senior members of the University, including programme sponsors and other stakeholders in order to increase the IT-enabled business change capability across the collegiate University.

The Head of Business Change will be a key member of programme leadership teams, working with senior members of the University on complex projects that affect large groups of staff and students where appropriate, providing advice and guidance on business change, dealing with issues and mitigating risks.

They will need to possess excellent leadership qualities, be acknowledged as an expert in their field and have the skills and experience required to liaise and work with stakeholders at all levels. Knowledge of the University’s operating structures is essential, as is the ability to influence and manage stakeholders in respect of the significant change that the programmes will introduce.

Essential selection criteria

  • A high level of general education to degree level or equivalent
  • Extensive experience as a senior change consultant, working with external or internal clients in complex organisations, defining scope, costs and benefits of assignments, gaining agreement on these with customers, and directing teams working on these projects
  • Proven ability to work at a strategic level in a large complex organisation, shaping strategies, running consultations and managing customer expectations
  • Experience of working as a business change manager delivering technological solutions to meet defined business needs and requirements, with expertise in benefits definition, stakeholder analysis, change impact and business readiness assessment
  • Proven track record of managing activities that support a number of full project life cycle implementations including those of a large complex nature that are run across a large organisation and have a substantial business change element
  • Proven ability in managing substantial budgets and human resources in a project or programme environment that operates matrix management
  • Excellent communication skills, with the ability to interact with staff at all levels of the collegiate University and to plan communication strategies for IT Services projects
  • Demonstrated leadership skills including ability to manage and lead change professionals, coach and mentor others, assess staff performance and demonstrable ability to attract and retain talented staff
  • Proven understanding of formal project / programme / change methodologies, tools and techniques (such as Prosci, ITIL, ISEB Business Analysis, PRINCE2 or MSP) and how these can be used to effectively implement IT-enabled change

Desirable selection criteria

  • Experience of working within a higher education organisation, or large public sector organisation
  • Experience of managing communication resources