The Head of Business Change is a key leadership role in the Programme and Projects Delivery group within IT Services at the University of Oxford. This group is responsible for the successful delivery of a large capital programme (£60 million over three years), working in collaboration with our customers across the University and with third-party suppliers to deliver new and enhanced IT solutions in the delivery of the University’s Strategic Plan.
The role works alongside six Programme Managers (each aligned to an IT Board), as well as with key University officers across central divisions and key stakeholders in academic areas, including colleges, helping to inform business cases, identify risks, and providing visibility of the change landscape across the University so that informed decisions on priorities for investment can be made.
Through leadership of the business change practice, they will ensure that changes to business processes, job roles, organisational structures, systems, technology, and ongoing support structures are defined and embedded so that the desired outcomes are achieved and sustained, and the IT change portfolio delivers on the University's strategic objectives. As well as recruiting and managing around six permanent members of staff and ten contract staff, they will lead on the recruitment of appropriately skilled contractors with approved agencies to maintain adequate resources for project delivery.
A key part of this role will be to develop a business change framework and promote its importance within IT Services and senior members of the University, including programme sponsors and other stakeholders in order to increase the IT-enabled business change capability across the collegiate University.
The Head of Business Change will be a key member of programme leadership teams, working with senior members of the University on complex projects that affect large groups of staff and students where appropriate, providing advice and guidance on business change, dealing with issues and mitigating risks.
They will need to possess excellent leadership qualities, be acknowledged as an expert in their field, and have the skills and experience required to liaise and work with stakeholders at all levels. Knowledge of the University’s operating structures is essential, as is the ability to influence and manage stakeholders in respect of the significant change that the programmes will introduce.