Reporting to the Director of Customer Services, the post holder is an experienced and recognised authority in IT service management and support. They are responsible for managing a wide portfolio of critical IT services including the main University-wide systems underpinning research and administration. They also lead or advise on development of department-wide process and best practice in IT service management.
The post holder sets the direction and standards for systems and support delivery through a series of support centres operated within our partner service departments for HR, Finance, Student Records and Development / Alumni Relations. The post holder is responsible for operational management of the business systems support team who develop, deliver and support key University research systems and shared business services such as business intelligence. The post holder acts as the team leader, setting clear task objectives, developing productive working relations and line managing the other members of the team. The post holder contributes to their development through induction, appraisal and coaching.
The post holder also leads on financial management within the Customer Services group, where they are responsible for budget setting, forecasting and reporting for each group function at relevant points in the financial year.