Head of Planning and Resource Management (Infrastructure Services)

The Head of Planning and Resource management is responsible for developing and implementing processes and tools to enable planning and resource management for service development and delivery across Infrastructure Services. The post holder works in conjunction with the resource management function within the Office of the CIO. The post holder ensures planning and resource management is evidence-based and integrated, as well as clearly understood and communicated. In particular, the post holder is responsible for co-ordinating the overall pipeline of projects, service improvements and infrastructure upgrades relating to Infrastructure Services; overseeing the planning of the capital and recurrent budgets and their reporting; overseeing the development of strategic plans and roadmaps in conjunction with the Director and group heads; and ensuring appropriate tools, capabilities and processes are in place to enable participation in planning and resource management by other members of the Group as appropriate.

Essential selection criteria

  • Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduate
  • Ability to understand and bring order, through planning and resource management, to a complex portfolio of activity in a challenging and changing environment, demonstrating effectiveness in contributing to strategic thinking and in undertaking key operational tasks
  • Ability to develop and maintain effective working relationships with other members of the department, senior managers within the group, and service development and delivery teams
  • Demonstrable ability to think and plan strategically and possess the creativity required to plan, or assist in the planning of, services to support the education and research priorities of the University
  • Demonstrable experience in exerting influence in a complex, highly devolved organisation using a range of techniques and approaches
  • Detailed knowledge and experience of budgeting, forecasting and reporting for both capital and recurrent planning
  • Understanding of costing and pricing methods, including the development of sustainable business models, for IT service delivery
  • Strategic knowledge of emerging methodologies, technologies and standards for the planning and delivery of IT services to support education and research, together with and a strong commitment to self-development
  • Excellent communication skills, with the ability to interact with staff at all levels of the collegiate University, recognising the demands of an academic environment and the specific challenges that these present
  • Demonstrable experience of organising a busy and varied workload requiring self-motivation and good time management skills

Desirable selection criteria

  • Significant experience in delivering IT services gained at senior management level either in a commercial or public sector/higher education environment
  • Proven understanding of service delivery and/or service development methodologies
  • Experience of successfully implementing resource management tools and processes within an IT environment