The IT Support Staff Services (ITS3) Administrator is responsible for the day-to-day delivery of a number of central IT services. This includes handling email and telephone support calls, administrative tasks supporting our online shop, software licensing and specialist services, plus arranging and supporting a number of meetings and events for IT Support Staff.
You will work as part of a small team in a busy and varied environment. The team handles over 2,000 support calls each year, some requiring same-day turn-around, manages the distribution of around 50 software titles, and processes sales totalling around £100,000 in the online shop.
The successful candidate will have proven customer service skills, be able to work independently and as part of a team, and have good attention to detail.