IT Support Staff Services Senior Administrator

To provide administrative support to the IT Support Staff Services.

Essential selection criteria

  • Education to at least A level standard or equivalent experience
  • Experience of spreadsheets for account keeping and databases for course management
  • Strong administrative, organisational and financial skills including event management
  • The ability to carry out tasks with a high degree of accuracy and attention to detail
  • The ability to converse clearly in English, as well as excellent interpersonal skills and to show a pleasant 'can-do' manner and attitude to staff and students at all levels of the University
  • The ability to be diplomatic and sensitive when dealing with difficult issues related to IT Support Staff.
  • Experience with use of the Microsoft Office applications
  • Proven time management skills and the ability to organise and prioritise a variety of routine duties with a minimum of supervision, both independently and as part of a team
  • Enthusiasm for learning new skills in a rapidly developing IT environment

Desirable selection criteria

  • The use of online incident, service request and change management systems, and user administration systems
  • The skills and experience to become an effective member of the team as soon as possible
  • Knowledge of the higher education sector, particularly the University of Oxford and how it works