delivering responsive, innovative IT across the University of Oxford

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The relationship between ITSS and IT Services is critical to the success of IT delivery across the collegiate University. The resources on these pages describe and are part of that service.

About ITS3

If you work for a University department/faculty or a College in an IT Support role then ITS3 is for you. We want to help you be as effective as you can in your role, help you support your users in using our services and help you have a successful and fulfilling career in Oxford IT. If you are a manager wanting to recruit IT Support Staff, find out how we can help you.

To make sure you are in the loop and part of the Oxford ITSS Community, you should join the IT Support Staff Register. By joining the register you will also become a member of the ICT Forum, an advisory body representing all IT support staff.

Are you in the wrong place?

If you are an IT user looking for help with a problem, your college or department IT support staff should be your first port of call or you may also contact the IT Services Help Centre.

Some of our most useful links

Some of these links require you to log in to access the service, and some are available only to staff on the ITSS register.

WDE user enrollment Access Training Videos
ICT Forum ICTF Conference
Nexus365 OWA Webauth
ict-a archive ITSS Event bookings
itss-d archive ITSS Self-service user registration facilities
OWL-Visitor account creation SSO Account Rescue
ITSS Wiki SSL certificate signing service


Contact us

If you are working in IT support and you need to get in touch, please email This address goes into the IT Services HEAT Incident management system and any of us can then respond to you.

If you have a training or ITS3 event query please email  For online shop queries For licensing queries:


Who we are

Ian Teasdale (Acting Head of ITS3)

Tim Piper (Software Licensing and Online Shop Manager)

Amy Stout (ITS3 Senior Administrator)

Mark Simmonds (ITS3 Administrator)