Manager of IT Learning Centre

The IT Learning Centre (Customer Services) offers over 200 IT-related courses, covering over 100 general and specialist topics per term to members of Oxford University. Throughout the year IT Services also organises a wide range of national and international conferences and regional workshops for delegates from across the UK higher and further education sector. These courses and events are held in our venues at IT Services or at other event venues within the collegiate University. In total, around 15,000 delegates attend courses and events each year.

The post holder is responsible for managing events and co-ordinating the services which support the IT Learning Centre. They manage a team who support courses, events and the teaching rooms and are responsible for the line management, budget management, recruitment and professional development of this team. The post holder reports to the Head of ITLC.

Essential selection criteria

  • Graduate or equivalent
  • Proven experience of managing a team in a service environment
  • Demonstrable problem solving and analytical skills, with meticulous attention to detail
  • Ability to organise a complex workload and to plan ahead
  • An excellent working knowledge of office applications such as Microsoft Word and Excel, and the ability to use tools (such as Excel) to analyse service-related numerical and text data
  • Experience of using business-related financial and HR database systems
  • Ability to communicate IT systems requirements to technical and non-technical managers and support staff
  • Experience of handling client requirements, and the resolving of client suggestions and complaints
  • Able to contribute effectively to meetings and discussions at a high level
  • Ability to assess a variety of views and have the confidence to make decisions based upon them
  • Ability to work independently to set and achieve goals
  • Demonstrable professional development in the field of course and event management
  • Established experience in the delivery of a major teaching programme

Desirable selection criteria

  • Qualifications in information management
  • Experience of supporting the delivery of teaching and learning programmes
  • Experience of working in a higher education environment