Marketing and Support Officer

The IT Learning Centre offers over 200 IT-related courses and workshops, covering over 100 general and specialist topics per term to members of Oxford University. The Centre also delivers training courses to support a range of projects and business systems BAU training. These courses and workshops are normally held in our venues at 13 Banbury Road or at other event venues within the collegiate University. In total, around 15,000 delegates attend courses and workshops each year.

The post holder will provide a range of administrative and support functions. This position reports directly to the IT Learning Centre Manager, and will work collaboratively with colleagues within the IT Learning Centre, IT Services and the wider collegiate University, including senior managers.

This is a key role to the smooth running and marketing of the IT Learning Centre. The post holder will be expected to use initiative, prioritise their workload and work with minimal supervision. The post holder will need to become proficient in the use of various office applications and business systems, including the course booking system – training can be provided in areas where the post holder may be unfamiliar. There will also be ongoing training in marketing skills.

Essential selection criteria

  • Education to A level or equivalent relevant experience in a similar role
  • At least two years’ experience in office or training administration
  • A demonstrable track record of:
    • being reliable and punctual
    • excellent customer care skills
    • effective communication and liaison skills (written and verbal) with a wide range of contacts, both commercial and academic
  • Proven ability to:
    • work independently and to support others in the team
    • take a flexible approach to work and to work on your own initiative
    • produce accurate written communication that is legible and well structured, with correct grammar and spelling / punctuation
    • work precisely with numbers and produce accurate financial reports
    • focus on details and keep records accurately and filed correctly
    • become an effective member of the team as quickly as possible
  • Knowledge:
    • be proficient in standard Office applications such as Microsoft Excel, Word and Outlook
    • have experience in basic document design, web editing and data entry

Desirable selection criteria

  • Experience of using computer-based financial systems (the University currently uses Oracle)
  • Experience of minute taking
  • Food hygiene certification.
  • Experience of using online survey tools
  • Experience of designing, creating and editing web pages using HTML and/or a web authoring tool
  • Experience of diary management, including Outlook Calendar
  • Experience of compiling reports and statistics