Projects Training Manager

The Projects Training Manager will lead and co-ordinate the training programme for a range of high-profile projects aimed primarily (but not solely) at development and roll-out of business systems, covering both business process changes and IT functionality. They will also co-ordinate and lead the activities of the trainers used for these courses and other training options, such as e-learning and materials (one FTC and a range of contracted staff).

The post holder will be responsible for ensuring that the projects training is involved in the full project life cycle from initial project scoping, creation of a training strategy, training needs analysis, the creation of training plans for different audiences, development of training courses, e-learning and support materials, and handover of training to business-as-usual trainers. The Projects Training Manager is part of IT Services IT Learning Centre, but will be expected to have a particularly strong working relationship with the IT Services project teams, business change managers, project managers and programme managers as well as staff in the business systems support centres and business users across the collegiate University.

Essential selection criteria

  • Extensive training experience, with TAP or equivalent qualifications
  • Experience of managing a team of trainers and training support staff, including recruitment, personnel management and performance management activities
  • Experience of planning, managing and leading the delivery of a comprehensive training programme, covering different skill levels and needs, on a large-scale business system implementation
  • Experience of conducting systematic training needs analysis, in order to identify different training audiences and skill levels
  • Experience of designing, delivering and evaluating courses using media appropriate to the audience, for a large-scale business system implementation
  • Experience of training both process and IT functionality within a project environment or higher education environment
  • Experience of working autonomously, with a proven track record of managing own work successfully without day-to-day supervision
  • Exceptional organisational skills, with the ability to prioritise your own, fast changing workload and deal with multiple tasks at once
  • Excellent time management skills, with the ability to work under pressure and to tight deadlines
  • Excellent interpersonal skills, with the ability to show good judgement, tact and discretion and of relating to individuals at all levels, confidently and professionally
  • Excellent verbal and written communication skills
  • Commitment to continuous improvement, learning and personal development