Senior Business Analyst

The Senior Business Analyst works in the Programme and Project Delivery Group (PPDG) within IT Services and is line managed by the Head of Business Analysis. The role of PPDG is to deliver IT projects effectively and professionally, to bring business benefits to our stakeholders across the University through enhanced use of technology and improved business processes. The group includes Programme and Project Managers, Business Analysts, Testers and Project Trainers, who work closely with other groups within IT Services and with our customers. Staff are assigned to one or more projects and work in project delivery teams, reporting to a Project Manager for project work.

Essential selection criteria

  • A high level of general education to degree level or equivalent
  • Proven business analysis experience, including strong influence in business process analysis and re-engineering
  • Experience of working in a complex environment where there is a wide range of parallel and mutually dependent activities
  • Experience of working on configuring software packages as well as working on a variety of projects, including large software implementations
  • Experience of all stages of the project life cycle including defining and documenting user requirements, carrying out system testing and assisting with user acceptance testing
  • Proven negotiation skills, for example in defining the scope of work and agreeing user requirements
  • Proven analysis and innovative problem-solving skills
  • Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people, including the agreement of technical solutions
  • Excellent written and verbal communication skills, including the ability to relate confidently and effectively to users at all levels
  • Confident use of the Microsoft Office toolset, email and web browsers
  • Proven track record of managing their own work successfully, and of working effectively as part of a wider team