Senior Computer Security Analyst
The Oxford Computer Emergency Response Team (OxCERT) is the central point of contact for information security incident response for academics, students, staff and IT Support Officers in colleges and departments. The Senior Computer Security Analyst will work predominantly in a role supporting the incident response function and working with colleagues within the Information Security group, wider IT Services and beyond to deliver innovative, appropriate and timely incident response and incident resolution. However, they will also be expected to spend some time offering general advice and support on information security related issues.
This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge. The main emphasis of the Senior Computer Security Analyst job will be on investigating more complex information security incidents to implement countermeasures, contain and eradicate problems, and recover from incidents. The role is expected to work with IT support staff throughout the University and third-party technical support teams. The role holder will need exceptionally good analytical problem-solving skills and the ability to take a logical approach to troubleshooting when investigating and solving complex IT issues. Efficient handling of a large volume of email messages and other signals is a core competency for this role.
- Education to at least A level standard or equivalent experience
- The ability to communicate clearly, both one-to-one and in a presentation
- Demonstrable experience in handling large volumes of email messages efficiently and excellent email communication skills
- Excellent interpersonal skills including the ability to deal effectively with people at all levels of seniority in the University
- Exceptional analytical problem-solving skills
- The ability to produce understandable documentation for complicated IT and information security concepts
- Hands-on experience, preferably in an IT or information security help desk environment, of troubleshooting personal computing problems or computer security incidents
- Good, demonstrable organisational skills
- Self-motivation with the ability to learn new information quickly
- A broad overall knowledge of IT topics and experience of a range of commonly used IT applications and systems
- Demonstrable working knowledge of a higher order programming language
- The ability to work effectively both as a member of a team and independently