The Service Transition Manager will have responsibility for the service design and transition process within our project management methodology. They are required to facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
The post holder is responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
The Service Transition Manager position is within the Service Management Office, and will work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and teams, change management and the infrastructure teams. The post holder will be required to have well developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
The Service Transition Manager is accountable for co-ordinating a number of activities, such as testing, release and deployment, but is not responsible for managing delivery of such activities operationally – delivery tasks will typically be delivered by other teams or from project resources.
It is critical that project groups have a clear understanding of transition and operational support requirements, while support maintains awareness of project activity and is involved in transition activities. It is a primary responsibility of the Service Transition Manager to facilitate this approach.