Shop and Licensing Manager

This important role is critical to ensuring that the University is getting the best value for money possible from site-licenced software deals that are available to it through various local and national frameworks and for ensuring that these deals are accessible across the University via the IT Services online shop.

The role involves dealing with IT staff and others across the whole University to provide licensing advice, to broker deals and to help departments share software costs where economies of scale can be achieved. You’ll also get to know our key suppliers and will need to be able to maintain relationships with them in partnership with the University’s Central Purchasing team in Finance Division.

The IT Services online shop is our main 'shop window' to the University and its function provides income to IT Services as well as a way for University members, colleges, faculties and departments to purchase services, items and software from IT Services.

Essential selection criteria

  • Education to at least A level or equivalent standard
  • A record of financial management and budgeting
  • Experience of software licence management and provision in a large devolved multi-unit organisation
  • The ability to manage supplier relationships in conjunction with a purchasing team to maximise value delivered and compliance achieved
  • Evidence of a clear understanding of a service ethos and use of a work logging and tracking system
  • Ability to prepare agendas, take and produce minutes and follow up actions for meetings
  • Proven strong administrative, organisational and financial skills
  • The ability to edit and manage web pages and to mount large files on websites for secure download
  • The ability to be diplomatic and sensitive when dealing with difficult issues related to IT Support Staff
  • The ability and patience to explain complex issues in a clear and accessible way to all users at all levels of seniority and technical competence
  • Detailed experience of use of the Microsoft Office applications including Word, Excel, and Access
  • Proven time management skills and the ability to organise and prioritise a variety of duties, both routine and those requiring judgement and planning, with a minimum of supervision, both independently and collaboratively

Desirable selection criteria

  • Knowledge of the higher education sector, particularly the University of Oxford and how it works
  • Experience of and ability to provide technical support in the use of some of the more common software packages
  • Skill and experience in using media duplication hardware
  • Ability to influence senior financial decision-makers in units into using centralised services