Team Lead Business Analyst

The Team Lead Business Analyst reports to the Head of Business Analysis and works in the Programme and Projects Delivery Group (PPDG) within IT Services.

The role of the Team Lead Business Analyst is to perform business analysis at a University strategic level, as well as programme and project levels. To collaborate effectively to deliver IT projects professionally and to ensure the University stakeholders' needs are met.

The Team Lead Business Analyst will ensure that business benefits will be delivered to our stakeholders across the University through enhanced use of technology and improved business processes.

The Team Lead Business Analyst will also provide line management support to the Head of Business Analysis by line managing a small sub-team of Business Analysts (expected to be a team of three to four).

PPDG is comprised of Programme and Project Managers, Business Analysts, Business Change Managers and System Testers, who all work closely with other groups within IT Services and with our customers. Business Analysts are assigned to one or more projects and work in project delivery teams, reporting to a Project Manager for project work, therefore we operate a matrix management model.

Essential selection criteria

  • A high level of general education to degree level or equivalent
  • Proven business analysis experience, including strong influence in business process analysis and re-engineering
  • Experience of working in a complex environment where there is a wide range of parallel and mutually dependent activities
  • Experience of working on configuring software packages as well as working on a variety of projects, including large software implementations
  • Experience of all stages of the project life cycle including defining and documenting user requirements, carrying out system testing and assisting with user acceptance testing
  • Proven negotiation skills, for example in defining the scope of work and agreeing user requirements
  • Proven analysis and innovative problem-solving skills
  • Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with and the co-operation of business and IT people, including the agreement of technical solutions
  • Excellent written and verbal communication skills, including the ability to relate confidently and effectively to users at all levels
  • Confident use of the Microsoft Office toolset, email and web browsers
  • Proven track record of managing their own work successfully, and of working effectively as part of a wider team
  • Line management responsibility for other Business Analyst team members, performing 1-to-1 meetings and reviewing and support day to day BA activities on projects

Desirable selection criteria

  • Experience of working in the higher education sector
  • Use of Microsoft Visio
  • Completion of any of the BCS Business Analysis qualifications
 
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