Technical Lead (Infrastructure Services)

Grade 9

These posts provide technical leadership within a number of Infrastructure Services teams and work closely with other technical leaders under the aegis of the Technical Architecture and Leadership virtual team. The post holders take a leading role in defining technical strategy, design, development and delivery, management and the continual improvement of systems providing IT services to the University. They work across a number of technologies and systems, as well as engaging with stakeholders, architects, colleagues and third-party suppliers to define strategic technical approaches to platforms, system integration and IT operations management. They contribute to both service delivery and service development – the latter via projects or similar activities. Technical Leaders may be required to provide technical oversight or co-ordination for a project, ensuring that technical elements meet the delivery requirements. The role encompasses some combination of technical architecture, technical expertise and technical co-ordination. The post holders are expected to participate in the day-to-day technical delivery of services and supporting platforms as a member of a service team. They are also expected, on occasion, to contribute technical expertise and consultancy to other parts of the University.

Specific roles at this level include:

  • Technical Leader – Cloud Services
  • Technical Leader – Endpoint Devices – Apple
  • Technical Leader – Endpoint Devices – Microsoft
  • Technical Leader – Microsoft Platforms
  • Technical Leader – Unix Platforms
  • Technical Leader – Nexus Services
  • Technical Leader – Storage Systems
  • Advanced Research Computing Technical Lead

Essential selection criteria

  • Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduate
  • Established experience in, and understanding of, delivery of IT systems design, implementation, and management
  • Ability to lead or contribute to the development and delivery of technical designs from requirements through to final architecture, in collaboration with technical architects, other technical leaders and suppliers
  • Demonstrable experience of providing technical leadership within an enterprise IT environment
  • Demonstrable experience of playing a leading role in the technical delivery of enterprise-level systems comprising <PLATFORM|AREA>, networking and security, together with the skills and knowledge to ensure conformance with agreed levels of availability
  • Demonstrable experience of  implementation, administration and maintenance on shared infrastructure
  • Demonstrable experience integrating systems, developing software or advanced scripting in at least two higher order programming languages
  • Proven experience of working with third-party suppliers of products and services, in conjunction with in-house teams, to provide integrated and seamless delivery of technical solutions
  • Excellent analytical, decision-making and communications skills, with the ability to evaluate, recommend, and present complex technical options at senior management level
  • Demonstrable experience of organising a busy and varied workload requiring self-motivation and excellent time management skills

Desirable selection criteria

  • Demonstrable experience of applying practical methodologies for both IT project and service management
  • Familiarity with one or more IT architecture or system design methodologies, such as TOGAF
  • Experience of delivering IT services within a university environment
  • Expertise in delivering cross-platform systems integration and a good understanding of interoperability standards

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