Training Co-ordinator

The Training team requires a Training Co-ordinator to manage and co-ordinate training activities for the roll-out of new business systems and business-as-usual training schedules, and to manage all the IT training rooms. The post holder will provide a range of administrative and support functions, and will be the initial point of contact for all training and room booking enquiries. They will work collaboratively with colleagues within IT Services and the wider collegiate University, including senior managers.

This is a varied role where the post holder will be expected to use initiative, prioritise their workload and work with minimal supervision. The post holder will need to become proficient in the use of various office applications and business systems, including web authoring and helpdesk tools – training can be provided in areas where the post holder may be unfamiliar.

Essential selection criteria

  • Proven clerical or administrative experience in a busy office environment
  • Experience of planning training courses, events or workshops, and of managing registration activities or dealing with large numbers of people
  • A high level of general education, including Maths and English GCSEs at grade C or above (or equivalent)
  • Proven track record of managing own work successfully without day-to-day supervision, and of working effectively as part of a wider team
  • Exceptional organisational skills, with the ability to prioritise your own, fast changing workload and dealing with multiple tasks at once
  • Attention to detail and accuracy, with a high level of numeracy
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills, with the ability to show good judgement, tact and discretion and of relating to individuals at all levels, confidently and professionally
  • Flexible, adaptable and reliable, with good timekeeping skills
  • Proficient use of Microsoft Office, email and web browsers to at least the ECDL standard (or equivalent experience)
  • Commitment to continuous improvement, learning and personal development

Desirable selection criteria

  • Experience of working in the higher education sector or within a project environment
  • Experience of designing, creating and editing web pages using HTML and/or a web authoring tool
  • Experience of taking minutes at meetings
  • Experience of diary management
  • Experience of compiling reports and statistics
  • Experience of supervising staff