Charges
We offer a range of chargeable services to University departments, colleges and associated institutions
IT Services charges for the financial year 2019/20. All prices are per annum unless otherwise stated. Please click on the service(s) you are interested in to find out more.
Any consultancy or work is charged based on our hourly rate at £110 per hour. The minimum charge is 15 minutes and we typically charge to the next quarter hour. For customers requiring a longer commitment, we offer a discounted daily rate at £620 per day.
| Service | Hourly cost | Daily cost |
| Consultancy | £110 | £620 |
We do not provide holiday cover.
For more information please review the IT Consultancy entry in our Service catalogue.
For new contracts, we only offer fully comprehensive server management. We will work with customers holding existing monitoring contracts to migrate them to our fully comprehensive management service. The charges are as follows:
| Type of server operating system | ||
| Type of server management | Linux | Windows |
| Comprehensive | £7,300 | £7,700 |
| Monitoring (deprecated) | £4,540 | £4,335 |
For large multiples of servers please contact us to discuss prices.
The above prices are based on the supply of a virtual server running in the University's private cloud and include the rental of the virtual server. (Note: the Server management service provides a fully managed virtual server and so is different from the Hosted VMs service.) A basic virtual server is provisioned with 2GB RAM, will have access to 1 vCPU and 50GB of storage. A suitable physical server may be purchased in preference to a virtual server. In this case the customer will bear the cost of the hardware and any additional hardware maintenance that may be required. The server specification must be agreed by IT Services in advance of any management contract being taken out.
More RAM, CPU and storage can be provided. These will be charged at cost, in line with the private cloud hosting (see below).
Unfortunately, we are currently unable to accept new Linux managed server customers.
For more information please review the Server management entry in our Service catalogue.
Current web hosting
The table below indicates the annual charges that apply to the existing service.
| Storage requirement | Annual cost |
| <= 250MB | £310 |
| <= 500MB | £520 |
| <= 1GB | £670 |
| <= 15GB | £825 |
Please note that any support or work incurred will be charged at our hourly rate.
For more information please review the Web hosting entry in our Service catalogue.
Consultation and deployment cost
Charged at the standard IT Services day rate of £620, the total will depend on the complexity of the firewall in question. We will provide an estimate for consultation and deployment after an initial meeting to discuss your needs.
Purchase cost of firewall hardware
All firewall pricing comes complete with 5 years manufacture hardware warranty and all software updates for the device. There are two options for support:
- Working hours (8x5) support - this includes access to support services via telephone, the customer support web portal and online chat system. Faulty units need to be returned to Fortigate by the customer via courier, before a replacement unit is dispatched. Expected turnaround 3-5 working days.
- All hours (24x7) support - this includes access to support services via telephone, the customer support web portal and online chat system any time day or night. Faulty units are replaced next business day; the faulty unit needs to be returned to Fortigate by the customer within 30 days. This is our recommended option.
For details of current models, please contact help@it.ox.ac.uk
FortiGate firewall device specifications are available on their website.
IT Services has negotiated preferential pricing for your unit’s chosen firewall device. All firewall pricing excludes VAT and is subject to change as it is tied to the USD exchange rate. All pricing assumes Ethernet connectivity and not fibre. Should a unit wish to take advantage of the preferential pricing, please contact us.
UTM option
Unified Threat Management (UTM) features are available on all FortiGate models with the exception of the 70D. We have also negotiated preferential pricing for enabling UTM features, if you are interested in using UTM please ask us for details.
VDOM option
Virtual domains (VDOMs) are a method of dividing a FortiGate unit into two or more virtual firewalls that function as multiple independent units. VDOMs can provide separate firewall policies and, in NAT/Route mode, completely separate configurations for routing and VPN services for each connected network or organisation.
Managed firewall support costs
This support fee allows your unit’s recognised points of contact to submit any support request or rule set change to our team of technical experts.
- £1,595 per annum per firewall device (or HA pair)
- then £150 per annum for each additional VDOM if deployed
Other information
Questions relating to the firewall service can be emailed to help@it.ox.ac.uk.
All firewalls, purchased through Nouveau Solutions Ltd, come with 5 years hardware manufacturer warranty and software updates. After this time the device will need to be replaced to remain within the IT Services management scheme. IT Services will contact you in good time, so you can ensure that your budget projections are accurate, and assist you through the renewal processes.
IT Services firewall contracts can be cancelled by giving one month’s notice and a refund of the monies paid towards the yearly support fees can and will be given. VAT has not been included in any figures being presented.
For more information please review the Firewall management entry in our Service catalogue.
The Orchard service is offered in two flavours:
- Orchard fully managed device services providing comprehensive Apple device management including end user support.
- Orchard tools for IT support staff allowing departmental IT staff access to the Orchard infrastructure to manage their unit's devices.
The key differences between both flavours is the amount of support provided by IT Services. Whilst the fully managed device service includes end-user support provided by a specially trained in-house Apple support team, the tools for IT support staff requires departmental IT staff to support its Apple users. The new tools for IT support staff provide a significantly reduced per device cost, with IT Services only recovering per device licence fees for the provided management frameworks.
The table below displays the annual charges that apply to the Orchard services:
| Orchard fully managed devices | Orchard tools for IT support staff | |||
| Device type | Base fee | Per device | Base fee | Per device |
| Desktop management (macOS) | £2,700 | £270 | £3,700 | £20 |
| Tablet/phone management (iOS) | £1,000 | £80 | £2,000 | £15 |
The above prices are based on the principle that each department or college incurs a base fee regardless of the number of managed Apple devices within that unit. The base fee covers some of the cost to manage the infrastructure underpinning all Orchard services. Furthermore, the Orchard service is completely tailored to each customer’s requirements with every unit having a unique configuration depending on the required integration with the local environment, e.g. directory serivces, storage, printing etc. This tailoring is a large part of the base fee for fully managed devices and the same work needs to be performed whether there is a single managed device or one hundred. For the new Orchard tools for IT support staff service, the base fee is slightly higher to cover the overheads related to granting IT staff access to the underpinning infrastructure and managing University-wide collaboration. However, the per device fees are dramatically cheaper as IT Services only recovers per device licence costs.
An example:
A customer has 25 iMacs and 15 iPads and wants to take out an Orchard fully managed device service contract to delegate full support of these devices to the Orchard team at IT Services. The annual fee is constructed as follows:
| Service | Amount | Fee | Total |
| Orchard - Desktop service base fee | 1x | £2,700 | £2,700 |
| Orchard - Desktop management (per device) | 25x | £270 | £6,750 |
| Orchard - Tablet/phone service base fee | 1x | £1,000 | £1,000 |
| Orchard - Tablet/phone management (per device) | 15x | £80 | £1,200 |
| Annual fee | £11,650 |
The department recruits some IT support staff with a good understanding of Apple technologies. The following year they change their Orchard subscription to the Orchard tools for IT support staff flavour and take charge of the end user support and development. Their annual fee changes as follows:
| Service | Amount | Fee | Total |
| Orchard - Desktop service base fee | 1x | £2,700 | £2,700 |
| Orchard - Desktop tools for ITSS (add-on) | 1x | £1,000 | £1,000 |
| Orchard - Desktop licence (per device) | 25x | £20 | £500 |
| Orchard - Tablet/phone service base fee | 1x | £1,000 | £1,000 |
| Orchard - Tablet/phone tools for ITSS (add-on) | 1x | £1,000 | £1,000 |
| Orchard - Tablet/phone licence (per device) | 15x | £15 | £225 |
| Annual fee: | £6,425 |
For more information please review the Managed Apple devices entry in our Service catalogue.
Adobe Creative Cloud
The Orchard team within IT Services also offers the procurement and management of selected licences for Adobe Creative Cloud for Orchard customers and collaborators. These licences can be automatically deployed to any managed system. Adobe Creative Cloud offers device licences for shared devices like public terminals or teaching suites and named licences for individual users. Named licences may be activated on two devices, e.g. a workstation and a laptop, as long as the product is not used simultaneously on both devices.
| Licence type | ||
| Adobe product | Named user licence | Device licence |
| Adobe Creative Cloud (full suite) | £276 | £216 |
| Adobe individual application | £132 | n/a |
All Oxford private cloud prices are per calendar month.
| Virtual machines | Monthly cost |
| Standard virtual machine (1 vCPU,2GB RAM, 50GB storage, 1 virtual NIC) |
£40.00 |
| Additional memory (per GB) | £8.50 |
| Additional vCPU | £8.50 |
| Additional storage (per 20GB) | £3.50 |
Discounts may be available for larger storage requirements, please email help@it.ox.ac.uk.
For more information please review the Cloud: Hosted VMs entry in our Service catalogue.
All Oxford private cloud prices are per calendar month.
| Virtual data centres | Monthly cost |
| Small (10 GHz, 20GB RAM, 500GB storage) | £330 |
| Medium (20 GHz, 40GB RAM, 1000GB storage) | £660 |
| Large (30 GHz, 60GB RAM, 1500GB storage) | £990 |
CPU provided with a 25% guarantee. If you need assistance in pricing or specifying a virtual machine please contact us at help@it.ox.ac.uk.
For more information please review the Cloud: Virtual data centres entry in our Service catalogue.
All data centre prices are per calendar month. Charges are raised annually in advance during August, with any balancing charge required to be applied in July before the financial year end.
| Colocation services | Monthly cost |
| Private rack rental | £160 |
| Private half rack rental | £100 |
| Private third of a rack rental | £75 |
Electricity usage charged back at Power Usage Effectiveness (PUE) 1.5x supply price to cover additional cooling costs.
For reference: Current supply price is 12p/kWh.
Co-location pricing examples
To help customers understand our pricing we have some examples of typical costs for putting your equipment into the University Shared Data Centre (USDC).
Below are a collection of example uses of the USDC and the monthly costs associated. All energy usage has been costed at 12p per kWh.
We do not charge setup fees, network connection fees or bandwidth charges. We only charge for the space used, power consumed and power used to cool equipment.
| Specification |
USDC @12pkWh + rack rental |
Standard server room (power-only) |
Inefficient server room (power-only) |
| Full rack (high power 7kW) | £907 + £160 | £1,209 | £1,512 |
| Full rack (4kW) | £518 + £160 | £691 | £864 |
| Half rack (2kW) | £259 + £100 | £345 | £432 |
| Third rack (1.5kW) | £194 + £75 | £259 | £324 |
For comparison we have included the electricity cost of running the same equipment in an average server room (PUE of 2) and an inefficient server room (PUE of 2.5).
For more information please review the Data centre management entry in our Service catalogue.
The charges in the tables below are based on prices negotiated with the supplier. As these can change costs will be reviewed regularly.
For upgrades/new connections part way through the year the annual charge will be applied on a pro-rata basis.
Updated 1/4/2020 Charges with effect from 1/8/2020
FroDo connections
| Option | Connection bandwidth | Charge for new connection (2020/21) | Annual charge* (2020/21) |
| Single connection (Option 1) | Upto 2 Gbps | £3,184 | £0 |
| Single connection | 10 Gbps | £6,367 | £1,273 |
| Single connection | 40 Gbps | £16,979 | £3,396 |
| Dual connection (Option 2) | 2 Gbps | £6,898 | £743 |
| Dual connection | 10 Gbps | £13,265 | £2,653 |
| Dual connection | 40 Gbps | £34,489 | £6,898 |
*For upgrades / new connections part way through the year the annual charge will be applied on a pro-rata basis.
Data centre annex connections
| Option | Connection bandwidth | Charge for new connection (2020/21) | Annual charge (2020/21) |
| Baseline | Upto 2 Gbps | £0 | £0 |
| Single connection (Option 1) | 10 Gbps | £2,122-£13,265 [1] | £955 |
| Dual connection (Option 2) | 10 Gbps | £2,122-£13,265 [1] | £1,592 |
[1]The exact charge will be subject to a design review, as in some instances existing FroDos may need to be upgraded to accommodate the additional circuit(s).
Layer 2 adjacency charging
| Option | Connection bandwidth | Charge for new connection (2020/21) | Annual charge (2020/21) |
| L2 | L2 | £531 | £212 |
| L2 | L2 additional sites (per site) | £106 | £42 |
Ettin service charging
| Connection charge (2020/21) | Annual charge (2020/21) |
| £531 | £212 |
Connection upgrade costs
| Current option | Connection type | To: 2 Gbps single | 10 Gbps single | 40 Gbps single | 2 Gbps dual | 10 Gbps dual | 40 Gbps dual |
| -1 | 100 Mbps | £0 | £6,367 | £16,979 | £3,714 | £13,265 | £34,489 |
| 0 | 1 Gbps | £0 | £6,367 | £16,979 | £3,714 | £13,265 | £34,489 |
| 1 Single | Baseline 2 Gbps | £6,367 | £16,979 | £3,714 | £13,265 | £34,489 | |
| Single | 10 Gbps | £16,979 | £6,898 | £34,489 | |||
| Single | 40 Gbps | £34,489 | |||||
| 2 Dual | Upto 2 Gbps | £13,265 | £34,489 | ||||
| Dual | 10 Gbps | £34,489 |
For more information please review the Central networks (Odin) entry in our Service catalogue.
Subscription Costs for University Public Wi-Fi Service (Sky/The Cloud) |
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|
Premise size |
IP range |
IP addresses |
Connection charge (exc. VAT) |
Connection charge (inc. VAT) |
Monthly fee (exc. VAT) Standard access (240 min) |
Monthly fee (inc. VAT) Standard access (240 min) |
Monthly fee (exc. VAT) Unlimited access |
Monthly fee (inc. VAT) Unlimited access |
||
| Petite | /25 | 125 |
£1,250 |
£1,500 |
£120.00 |
£144.00 |
£150.00 |
£180.00 |
||
| Little | /24 | 250 |
£1,250 |
£1,500 |
£140.00 |
£168.00 |
£185.00 |
£222.00 |
||
| Standard | /23 | 500 |
£1,250 |
£1,500 |
£170.00 |
£204.00 |
£230.00 |
£276.00 |
||
| Large | /22 | 1000 |
£1,250 |
£1,500 |
£290.00 |
£348.00 |
£410.00 |
£492.00 |
||
| Extra-large | /21 | 2000 |
£1,250 |
£1,500 |
£450.00 |
£540.00 |
£650.00 |
£780.00 |
||
|
WEF 06/11/19: Two extra options have been added (Petite and Little) and the other three options renamed. In particular the ‘old Medium’ option is now the Large option and the ‘old Large’ is now Extra-Large. |
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Request tracker
The request tracker service is considered deprecated and we are no longer accepting new contracts. We will work with existing customers to migrate them off the service.
Annual cost: Managed request tracker £600
Configuration, customisations and other consultancy will be charged based on our hourly and daily consultancy rates (see above).
