Charges

The Orchard service is offered in two flavours:

• Orchard fully managed device services providing comprehensive Apple device management including end user support.
• Orchard tools for IT support staff allowing departmental IT staff access to the Orchard infrastructure to manage their unit's devices.

The key differences between both flavours is the amount of support provided by IT Services. Whilst the fully managed device service includes end-user support provided by a specially trained in-house Apple support team, the tools for IT support staff requires departmental IT staff to support its Apple users. The new tools for IT support staff provide a significantly reduced per device cost, with IT Services only recovering per device licence fees for the provided management frameworks.

The table below displays the annual charges that apply to the Orchard services:
 

The above prices are based on the principle that each department or college incurs a base fee regardless of the number of managed Apple devices within that unit. The base fee covers some of the cost to manage the infrastructure underpinning all Orchard services. Furthermore, the Orchard service is completely tailored to each customer’s requirements with every unit having a unique configuration depending on the required integration with the local environment, e.g. directory services, storage, printing etc. This tailoring is a large part of the base fee for fully managed devices and the same work needs to be performed whether there is a single managed device or one hundred. For the new Orchard tools for IT support staff service, the base fee is slightly higher to cover the overheads related to granting IT staff access to the underpinning infrastructure and managing University-wide collaboration. However, the per device fees are dramatically cheaper as IT Services only recovers per device licence costs.

An example:

A customer has 25 iMacs and 15 iPads and wants to take out an Orchard fully managed device service contract to delegate full support of these devices to the Orchard team at IT Services. The annual fee is constructed as follows:
 

The department recruits some IT support staff with a good understanding of Apple technologies. The following year they change their Orchard subscription to the Orchard tools for IT support staff flavour and take charge of the end user support and development. Their annual fee changes as follows:

For more information please review the Managed Apple devices entry in our Service catalogue.

Adobe Creative Cloud

The Orchard team within IT Services also offers the procurement and management of selected licences for Adobe Creative Cloud for Orchard customers and collaborators. These licences can be automatically deployed to any managed system. Adobe Creative Cloud offers device licences for shared devices like public terminals or teaching suites and named licences for individual users. Named licences may be activated on two devices, e.g. a workstation and a laptop, as long as the product is not used simultaneously on both devices.

All Oxford private cloud prices are per calendar month.

Discounts may be available for larger storage requirements, please email help@it.ox.ac.uk​.

For more information please review the Cloud: Hosted VMs entry in our Service catalogue.

All Oxford private cloud prices are per calendar month. 

​​CPU provided with a 25% guarantee. If you need assistance in pricing or specifying a virtual machine please contact us at help@it.ox.ac.uk.

For more information please review the Cloud: Virtual data centres entry in our Service catalogue.

All data centre prices are per calendar month. Charges are raised annually in advance during August, with any balancing charge required to be applied in July before the financial year end.

Electricity usage charged back at Power Usage Effectiveness (PUE) 1.5x supply price to cover additional cooling costs. 
For reference: Current supply price is 12p/kWh.

Co-location pricing examples

To help customers understand our pricing we have some examples of typical costs for putting your equipment into the University Shared Data Centre (USDC).

Below are a collection of example uses of the USDC and the monthly costs associated. All energy usage has been costed at 12p per kWh.

We do not charge setup fees, network connection fees or bandwidth charges. We only charge for the space used, power consumed and power used to cool equipment.

For comparison we have included the electricity cost of running the same equipment in an average server room (PUE of 2) and an inefficient server room (PUE of 2.5).

For more information please review the Data centre management entry in our Service catalogue.

The charges in the tables below are based on prices negotiated with the supplier. As these can change costs will be reviewed regularly.

For upgrades/new connections part way through the year the annual charge will be applied on a pro-rata basis.

Updated 4/1/2021 Charges with effect from 1/8/2021

FroDo connections

*For upgrades / new connections part way through the year the annual charge will be applied on a pro-rata basis.

Data centre annex connections

[1]The exact charge will be subject to a design review, as in some instances existing FroDos may need to be upgraded to accommodate the additional circuit(s).

Layer 2 adjacency charging

Ettin service charging

Connection upgrade costs

For more information please review the Central networks (Odin) entry in our Service catalogue.

Request tracker

The request tracker service is considered deprecated and we are no longer accepting new contracts. We will work with existing customers to migrate them off the service.

Annual cost: Managed request tracker £600

Configuration, customisations and other consultancy will be charged based on our hourly and daily consultancy rates (see above).

Price list 2020/2021 (annual cost excl VAT)*

Standard mode (hot) 

2 independent providers, 4 copies, 2 hot + 2 cold, 100% durability, high compensation and active escrow

Archived mode (cold) 

2 independent providers, 4 copies, 2 cold + 2 cold, 100% durability, high compensation and active escrow

Some features like search, preview, metadata management may be limited or unavailable while the container is archived. 

Other charges

*  Material stored in 'hot' storage can be directly accessed, viewed, and downloaded. Material in 'cold' storage can be searched (not 'full text' search) but not accessed unless it is first moved to 'hot' storage (an 'unfreeze' charge is made).