Charges
We offer a range of chargeable services to University departments, colleges and associated institutions
IT Services charges for the financial year 2021/22. All prices are per annum unless otherwise stated. Please click on the service(s) you are interested in to find out more.
Any consultancy or work is charged based on our hourly rate at £110 per hour. The minimum charge is 15 minutes and we typically charge to the next quarter hour. For customers requiring a longer commitment, we offer a discounted daily rate at £620 per day.
| Service | Hourly cost | Daily cost |
|---|---|---|
| Consultancy | £110 | £620 |
We do not provide holiday cover.
For more information please review the IT Consultancy entry in our Service catalogue.
For new contracts, we only offer fully comprehensive server management. We will work with customers holding existing monitoring contracts to migrate them to our fully comprehensive management service. The charges are as follows:
| Type of server management | Type of server operating system | |
|---|---|---|
| Linux | Windows | |
| Comprehensive | £7,785 | £8,211 |
| Monitoring (deprecated) | n/a | £4,623 |
For large multiples of servers please contact us to discuss prices.
The above prices are based on the supply of a virtual server running in the University's private cloud and include the rental of the virtual server. (Note: the Server management service provides a fully managed virtual server and so is different from the Hosted VMs service.) A basic virtual server is provisioned with 2GB RAM, will have access to 1 vCPU and 50GB of storage. A suitable physical server may be purchased in preference to a virtual server. In this case the customer will bear the cost of the hardware and any additional hardware maintenance that may be required. The server specification must be agreed by IT Services in advance of any management contract being taken out.
More RAM, CPU and storage can be provided. These will be charged at cost, in line with the private cloud hosting (see below).
Unfortunately, we are currently unable to accept new Linux managed server customers.
For more information please review the Server management entry in our Service catalogue.
Current web hosting
The table below indicates the annual charges that apply to the existing service.
| Storage requirement | Annual cost |
|---|---|
| <= 250MB | £331 |
| <= 500MB | £555 |
| <= 1GB | £714 |
| <= 15GB | £880 |
Please note that any support or work incurred will be charged at our hourly rate.
For more information please review the Web hosting entry in our Service catalogue.
Consultation and deployment cost
Charged at the standard IT Services day rate of £620, the total will depend on the complexity of the firewall in question. We will provide an estimate for consultation and deployment after an initial meeting to discuss your needs.
Purchase cost of firewall hardware
All firewall pricing comes complete with 5 years manufacture hardware warranty and all software updates for the device. There are two options for support:
- Working hours (8x5) support - this includes access to support services via telephone, the customer support web portal and online chat system. Faulty units need to be returned to Fortigate by the customer via courier, before a replacement unit is dispatched. Expected turnaround 3-5 working days.
- All hours (24x7) support - this includes access to support services via telephone, the customer support web portal and online chat system any time day or night. Faulty units are replaced next business day; the faulty unit needs to be returned to Fortigate by the customer within 30 days. This is our recommended option.
For details of current models, please contact us via the IT Service Desk.
FortiGate firewall device specifications are available on their website.
IT Services has negotiated preferential pricing for your unit’s chosen firewall device. All firewall pricing excludes VAT and is subject to change as it is tied to the USD exchange rate. All pricing assumes Ethernet connectivity and not fibre. Should a unit wish to take advantage of the preferential pricing, please contact us.
UTM option
Unified Threat Management (UTM) features are available on all FortiGate models with the exception of the 70D. We have also negotiated preferential pricing for enabling UTM features, if you are interested in using UTM please ask us for details.
VDOM option
Virtual domains (VDOMs) are a method of dividing a FortiGate unit into two or more virtual firewalls that function as multiple independent units. VDOMs can provide separate firewall policies and, in NAT/Route mode, completely separate configurations for routing and VPN services for each connected network or organisation.
Managed firewall support costs
This support fee allows your unit’s recognised points of contact to submit any support request or rule set change to our team of technical experts.
- £1,595 per annum per firewall device (or HA pair)
- then £150 per annum for each additional VDOM if deployed
Other information
For questions relating to the firewall service, please contact the IT Service Desk.
All firewalls, purchased through Nouveau Solutions Ltd, come with 5 years hardware manufacturer warranty and software updates. After this time the device will need to be replaced to remain within the IT Services management scheme. IT Services will contact you in good time, so you can ensure that your budget projections are accurate, and assist you through the renewal processes.
IT Services firewall contracts can be cancelled by giving one month’s notice and a refund of the monies paid towards the yearly support fees can and will be given. VAT has not been included in any figures being presented.
For more information please review the Firewall management entry in our Service catalogue.
The Orchard service is offered in two flavours:
- Orchard fully managed device services, providing comprehensive Apple device management including end user support.
- Orchard tools for IT support staff (ITSS), allowing departmental IT staff access to the Orchard infrastructure to manage their unit's devices.
With Orchard fully managed, IT Services carries out the operational tasks and supports end users directly, while for Orchard tools for ITSS, permission to carry out many tasks is assigned to local ITSS; local ITSS provide support for users in their unit.
In both cases units are charged a single annual base fee per OS required (i.e. macOS and/or iOS/iPadOS), together with an annual charge for each device registered with the service.
For units joining or leaving mid-year, and for significant changes in device numbers, fees may be charged pro-rata.
Charges are shown in the table below.
| Orchard fully managed devices | Orchard tools for IT support staff | |||
|---|---|---|---|---|
| Device type | Base fee | Per device | Base fee | Per device |
| Desktop management | £2,879 | £288 | £3,946 | £21 |
| Tablet/phone management | £1,066 | £85 | £2,133 | £16 |
Adobe Creative Cloud
Adobe Creative Cloud applications are available to Orchard customers as an optional add-on. They are provided as Named User licences, which may be activated on two devices, e.g. a workstation and a laptop, as long as the product is not used simultaneously on both devices.
Shared Device licences are also available, but are normally only provided for use on shared machines in lab-type or more public environments, for example in suites used for teaching.
Adobe provide Creative Cloud licences via a subscription model, renewable annually. The costs shown are for a 1-year subscription, renewing in June. Subscriptions taken out part way through the year will be charged pro-rata until the first renewal.
| Adobe product | Licence type | |
|---|---|---|
| Named user licence | Device licence | |
| Adobe Creative Cloud (full suite) | £276 | £216 |
| Adobe individual application | £132 | n/a |
For more information please review the Managed Apple devices entry in our Service catalogue.
| Item | Annual charge 21/22 | Annual charge 22/23 |
|---|---|---|
| Per Windows device, inclusive of one user | £251.94 | £262 |
| Per additional user | £193.80 | £202 |
| Remote desktop service | £75 | £77 |
All Oxford private cloud prices are per calendar month.
| Virtual machines | Monthly cost |
|---|---|
| Standard virtual machine (1 vCPU,2GB RAM, 50GB storage, 1 virtual NIC) |
£40.00 |
| Additional memory (per GB) | £8.50 |
| Additional vCPU | £8.50 |
| Additional storage (per 20GB) | £3.50 |
Discounts may be available for larger storage requirements, please contact us via the IT Service Desk.
For more information please review the Cloud: Hosted VMs entry in our Service catalogue.
All Oxford private cloud prices are per calendar month.
| Virtual data centres | Monthly cost |
|---|---|
| Small (10 GHz, 20GB RAM, 500GB storage) | £330 |
| Medium (20 GHz, 40GB RAM, 1000GB storage) | £660 |
| Large (30 GHz, 60GB RAM, 1500GB storage) | £990 |
CPU provided with a 25% guarantee. If you need assistance in pricing or specifying a virtual machine please contact us via the IT Service Desk.
For more information please review the Cloud: Virtual data centres entry in our Service catalogue.
All Oxford private cloud prices are per calendar month.
| Secondary storage | Monthly cost |
|---|---|
| per TB | £6 (typical) |
For more information please review the Cloud: Secondary Storage (Scality) entry in our Service catalogue.
All data centre prices are per calendar month. Charges are raised annually in advance during August, with any balancing charge required to be applied in July before the financial year end.
| Co-location services | Monthly cost |
|---|---|
| Private rack rental | £160 |
| Private half rack rental | £100 |
| Private third of a rack rental | £75 |
Electricity usage charged back at Power Usage Effectiveness (PUE) 1.5x supply price to cover additional cooling costs.
For reference: Supply price was 20.07p/kWh in July 2022.
Co-location pricing examples
To help customers understand our pricing we have some examples of typical costs for putting your equipment into the University Shared Data Centre (USDC).
Below are a collection of example uses of the USDC and the monthly costs associated. All energy usage has been costed at 12p per kWh.
We do not charge setup fees, network connection fees or bandwidth charges. We only charge for the space used, power consumed and power used to cool equipment.
| Specification |
USDC @12pkWh + rack rental |
Standard server room (power-only) |
Inefficient server room (power-only) |
|---|---|---|---|
| Full rack (high power 7kW) | £907 + £160 | £1,209 | £1,512 |
| Full rack (4kW) | £518 + £160 | £691 | £864 |
| Half rack (2kW) | £259 + £100 | £345 | £432 |
| Third rack (1.5kW) | £194 + £75 | £259 | £324 |
For comparison we have included the electricity cost of running the same equipment in an average server room (PUE of 2) and an inefficient server room (PUE of 2.5).
For more information please review the Data centre management entry in our Service catalogue.
The charges in the tables below are based on prices negotiated with the supplier. As these can change, costs will be reviewed regularly.
For upgrades/new connections part way through the year the annual charge will be applied on a pro-rata basis.
Charges with effect from 1/8/2022
FroDo connections
| Option | Connection bandwidth | Charge for new connection | Annual charge* |
|---|---|---|---|
| Single connection (Option 1) | Up to 2 Gbps | £3,377 | £0 |
| Single connection | 10 Gbps | £6,754 | £1,351 |
| Single connection | 40 Gbps | £18,012 | £3,602 |
| Dual connection (Option 2) | 2 Gbps | £7,317 | £788 |
| Dual connection | 10 Gbps | £14,072 | £2,814 |
| Dual connection | 40 Gbps | £36,586 | £7,317 |
*For upgrades/new connections part way through the year the annual charge will be applied on a pro-rata basis.
Data centre annex connections
| Option | Connection bandwidth | Charge for new connection | Annual charge |
|---|---|---|---|
| Baseline | Upto 2 Gbps | £0 | £0 |
| Single connection (Option 1) | 10 Gbps | £2,251-£14,072 [1] | £1,013 |
| Dual connection (Option 2) | 10 Gbps | £2,251-£14,072 [1] | £1,689 |
[1]The exact charge will be subject to a design review, as in some instances existing FroDos may need to be upgraded to accommodate the additional circuit(s).
Layer 2 adjacency charging
| Option | Connection bandwidth | Charge for new connection | Annual charge |
|---|---|---|---|
| L2 | L2 | £563 | £225 |
| L2 | L2 additional sites (per site) | £113 | £45 |
Ettin service charging
| Connection charge | Annual charge |
|---|---|
| £563 | £225 |
Connection upgrade costs
| Current option | Connection type | To: 2 Gbps single | 10 Gbps single | 40 Gbps single | 2 Gbps dual | 10 Gbps dual | 40 Gbps dual |
|---|---|---|---|---|---|---|---|
| -1 | 100 Mbps | £0 | £6,495 | £17,319 | £3,789 | £13,530 | £35,179 |
| 0 | 1 Gbps | £0 | £6,495 | £17,319 | £3,789 | £13,530 | £35,179 |
| 1 Single | Baseline 2 Gbps | £6,495 | £17,319 | £3,789 | £13,530 | £35,179 | |
| Single | 10 Gbps | £17,319 | £7,036 | £35,179 | |||
| Single | 40 Gbps | £35,179 | |||||
| 2 Dual | Upto 2 Gbps | £13,530 | £35,179 | ||||
| Dual | 10 Gbps | £35,179 |
For more information please review the Central networks (Odin) entry in our Service catalogue.
Subscription Costs for University Public Wi-Fi Service (Sky/The Cloud) |
||||||||||
|
Premise size |
IP range |
IP addresses |
Connection charge (exc. VAT) |
Connection charge (inc. VAT) |
Monthly fee (exc. VAT) Standard access (240 min) |
Monthly fee (inc. VAT) Standard access (240 min) |
Monthly fee (exc. VAT) Unlimited access |
Monthly fee (inc. VAT) Unlimited access |
||
| Petite | /25 | 125 |
£1,250 |
£1,500 |
£120.00 |
£144.00 |
£150.00 |
£180.00 |
||
| Little | /24 | 250 |
£1,250 |
£1,500 |
£140.00 |
£168.00 |
£185.00 |
£222.00 |
||
| Standard | /23 | 500 |
£1,250 |
£1,500 |
£170.00 |
£204.00 |
£230.00 |
£276.00 |
||
| Large | /22 | 1000 |
£1,250 |
£1,500 |
£290.00 |
£348.00 |
£410.00 |
£492.00 |
||
| Extra-large | /21 | 2000 |
£1,250 |
£1,500 |
£450.00 |
£540.00 |
£650.00 |
£780.00 |
||
|
WEF 06/11/19: Two extra options have been added (Petite and Little) and the other three options renamed. In particular the ‘old Medium’ option is now the Large option and the ‘old Large’ is now Extra-Large. |
||||||||||
|
Activity |
Included |
Price 21/22 |
Price 22/23 |
|---|---|---|---|
|
Basic lecture/event recording - 60-90 min |
Video/Audio recording with sound feed from PA system or provision of radio mics & basic edit*, podcast hosting |
£210 per camera/technician |
£218 per camera/technician |
|
Livestreamed lecture/event lasting between 60-90 mins |
One-off charge for pre-event connection test in location. Recording and livestreaming of event with minimum of two cameras/technicians to University’s livestream platform (www.livestream.com/oxuni) and/or social media sites, basic edit*, podcast/livestream hosting |
£720 |
£749 |
|
**Short 3-5min research impact film |
Two hours filming/one day editing to produce draft edit for approval + one set of corrections before mastering | £660 ** | £686 |
|
***Editing |
Editing of pre-recorded material to a script provided by client*** | £450 per day | £468 per day |
|
More complex work will be charged at the IT services standard day rate per technician |
£450 per day/per technician | £468 per day/per technician | |
|
These prices are set for work carried out Monday to Friday only - weekend work is subject to quotation and staff availability. Minimum charge of £210. |
|||
* A basic edit includes minor sound/colour correction and the addition of up to four title/end credit slides before producing a master file for web use. Anything more will be charged at the IT Services day rate of £450.
** This excludes any expenses incurred, additional graphics, music or copyrighted works for which payments may be due. Any extra time spent on this type of project that falls outside the hours included will be charged at the IT Services standard day rate of £450.
*** The client must either own the pre-recorded material or have permission from the copyright holder to use it before any editing can be carried out.
Price list 2020/2021 (annual cost excl VAT)*
|
Platform subscription (incl. 1 TB storage) |
|
|
Libnova platform with 1 TB |
£2,500 |
Standard mode (hot)
|
Additional storage per TB |
Annual cost (excl. VAT) |
|
Additional TB (0-20) |
£512 |
|
Additional TB (21-100) |
£490 |
|
Additional TB (101+) |
£476 |
2 independent providers, 4 copies, 2 hot + 2 cold, 100% durability, high compensation and active escrow
Archived mode (cold)
|
Additional storage per TB |
Annual cost (excl. VAT) |
|
Additional TB (0-20) |
£160 |
|
Additional TB (21-100) |
£158 |
|
Additional TB (101-200) |
£156 |
|
Additional TB (201-300) |
£138 |
|
Additional TB (301-600) |
£129 |
|
Additional TB (601-1PB) |
£112 |
|
Additional TB (1PB-2PB) |
£110 |
2 independent providers, 4 copies, 2 cold + 2 cold, 100% durability, high compensation and active escrow
Some features like search, preview, metadata management may be limited or unavailable while the container is archived.
Other charges
| Status changes | Per transaction |
|
Changing the container status from Standard to Archive (freeze operation) |
£0 |
|
Changing the container status from Archived to Standard (unfreeze operation) per TB |
£170 |
* Material stored in 'hot' storage can be directly accessed, viewed, and downloaded. Material in 'cold' storage can be searched (not 'full text' search) but not accessed unless it is first moved to 'hot' storage (an 'unfreeze' charge is made).
IT support tools
| Item | Annual charge 21/22 | Annual charge 22/23 |
|---|---|---|
| Oxford Service Manager, per user | £510 | £523 |
| BeyondTrust Remote Support, per user | £204 | £209 |
Power BI Pro license
All Oxford University Nexus users have access to Power BI as a consumer of data reports. If you need to be a Report Writer (to analyse data and create reports) you require a Power BI Pro license. See further information on the Power BI overview page. The charges for this are:
| Item | Charge |
|---|---|
| Power BI Pro license initial set-up and first year | £120* |
| Power BI Pro license subsequent annual charge | £50* |
| Power BI consultancy (for complex set-up of reporting requirements where Data Reporting, Architecture and Modelling (DRAM) team assistance required | IT Services consultancy rate |
*These charges will be reviewed annually.
All centrally-managed annual Microsoft licenses held by the University come up for renewal in September (regardless of when they were bought in the preceding 12 month period). As an existing PowerBI Pro license holder your department (Cost Centre approver) will be contacted by the IT Services finance team annually in June or July to confirm whether or not your license needs renewing.
Request tracker
The request tracker service is considered deprecated and we are no longer accepting new contracts. We will work with existing customers to migrate them off the service.
Annual cost: Managed request tracker £600
Configuration, customisations and other consultancy will be charged based on our hourly and daily consultancy rates (see above).
